Burns Garages, Canal Street, Congleton, Cheshire, CW12 3AA
01260 273553   enquiries@burnsgarages.co.uk
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Customer Testimonials

Name Location Date Comment
Mr GreenOrmskirk29/03/2019I have dealt with Neil for years and he is fantastic. The car purchase went quickly, smoothly and was available at a time suitable to me. I will continue to use Burns Garage even though it is not my local ford dealer as the overall experience is so good.
Mr S RobinsonBiddulph29/03/2019Everything went brilliantly. Neil Harrison couldn`t have done anymore.
Mr CostelloLeeds19/03/2019I recently completed a business lease on a new Mondeo with Dominic at Congleton. The service from start to finish was brilliant, he was always quick to respond and didn't leave me waiting for weeks on end like other Ford dealers. Great service. I'll definitely go back at the end of the lease and re-use their services.
Mr Stubbs25/02/2019Your staff are very helpful, and head and shoulders above Evans Halshaw Northwich.
Mr MorseStoke on Trent25/02/2019Friendly staff, great efficient services, as always.
Mr mcDonaghStoke24/02/2019Excellent service no pressure to buy from karl 2nd time we have bought a car from burns and will also buy our next car from them 1st class
Mr MaySolihull10/01/2019Neil was excellent when doing a deal he knew exactly what was required with no fuss.
Mr D ChandlerChester10/01/2019An excellent sales person, no pressure to buy and answered all inquiries professionally and with good knowledge. One of my best car buying experiences.
Mrs Owen08/01/2019Excellent service, excellent sales person, couldn't have wanted more
Fay Wilson08/01/2019Staff are always professional and extremely helpful and considerate
Joy Hazlehurst08/01/2019No appointment as such, was hoping for someone to check over my concerns and book in later to fix but they were able to sort it there and then!
Christopher DeeganMacclesfield08/01/2019Great customer service and the work was completed on or quicker
John Kelleher08/01/2019As usual excellent service and help
Susan Davis08/01/2019Very Good. Extremely helpful
Barry Bartholomew08/01/2019You collected and returned the car for servicing. At this time of year and at my age this additional service is very much appreciated
Mrs BeechCongleton19/12/2018Very family orientated. Always ut at ease. Everything was explained and I was reassured I could get in touch with any questions I`d forgotten to ask. I was never put under any pressure and I had a very enjoyable experience from start to finish. A big thank you to Neil and the rest of the lovely team.
Russ CreweStaffordshire 13/12/2018Purchased a new car and can honestly say this was the simplest, friendliest and most professional vehicle transaction I have ever done! Sincere thanks and I will buy from you again.
Mr C TaylorStoke on Trent16/11/2018Booking in and hire car was waiting bang on time.
Mr P SheridanCongleton16/11/2018Burns has always been helpful. They have picked the car up for servicing and MOT. I have no problems recommending them.
Zac Warrington Leek17/10/2018Just want to say a big thank you to Burns for fantastic customer service yet again. From the start of ordering my new Ecosport with Dominic to collecting it, I couldn’t have asked for better service. Dominic was always there to answer any of my questions and always informed me of any updates on my new car. Everything was ready for me on handover day with no problems. I brought my previous fiesta from Burns and was extremely happy then and I wouldn’t want to go to any other garage. Thank you Dominic and to everyone at Burns garage for such great service.
P LathwellAbergavenny South Wales16/10/2018Fantastic service well worth the 300 Mike round trip for such a great deal. Thanks Dominic
G BorlandCongleton10/10/2018I know the garage well and are always welcoming. They did put themselves out and did ensure I was aware of any additional work that needed to be carried out. The service engineer who phoned me ensured that I was aware of the work that needed to be carried out in addition to the service to rectify issues with the car. I was told what was needed to be done, cost implications and if required support in prioritising what was to be carried out. All work was completed within the day. I like how they have changed to texting the owner when the work is completed, which is a lot more efficient. Things to improve, perhaps shout about their excellent, reliable service more loudly. How they can be trusted to get the work completed on time with efficient service. No problem this time, but if there has ever been an issue they listen and act. Even at 8am when my car made a loud noise and I turned up on the door step, Mr Burns smiled and sorted out the car, booking it in that day. Reliable and I don't feel that I'm being ripped off, there are few people who I trust to work on my car, now that my father is no longer here to keep it on the road.
William CunninghamPrescot, Merseyside10/10/2018Everything. Nothing. From first contact to driving away my new car, customer service is always excellent, I have been going to Burns Garages for 15 years. I like their personal touch and attention to every small detail. I hope to be a Burns customer for many years to come.
Derek MorrisMacclesfield03/10/2018Couldn't have been better. I've been a customer for 14 years, and a large part of my decision to buy another Ford instead of another make of car is the customer service at Burns
Stephen William EllisNewcastle under Lyme28/09/2018Excellent advice and service throughout the process. Dominic was polite, calm, good humoured, knowledgeable and overall very professional. Net result I've ended up with an excellent deal and a car I'm sure I will enjoy for years to come.