Burns Garages, Canal Street, Congleton, Cheshire, CW12 3AA
01260 273553   enquiries@burnsgarages.co.uk
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Customer Testimonials

"I know the garage well and are always welcoming. They did put themselves out and did ensure I was aware of any additional work that needed to be carried out. The service engineer who phoned me ensured that I was aware of the work that needed to be carried out in addition to the service to rectify issues with the car. I was told what was needed to be done, cost implications and if required support in prioritising what was to be carried out. All work was completed within the day. I like how they have changed to texting the owner when the work is completed, which is a lot more efficient. Things to improve, perhaps shout about their excellent, reliable service more loudly. How they can be trusted to get the work completed on time with efficient service. No problem this time, but if there has ever been an issue they listen and act. Even at 8am when my car made a loud noise and I turned up on the door step, Mr Burns smiled and sorted out the car, booking it in that day. Reliable and I don't feel that I'm being ripped off, there are few people who I trust to work on my car, now that my father is no longer here to keep it on the road. "
G Borland, Congleton, 10/10/2018
"Everything. Nothing. From first contact to driving away my new car, customer service is always excellent, I have been going to Burns Garages for 15 years. I like their personal touch and attention to every small detail. I hope to be a Burns customer for many years to come."
William Cunningham, Prescot, Merseyside, 10/10/2018
"Couldn't have been better. I've been a customer for 14 years, and a large part of my decision to buy another Ford instead of another make of car is the customer service at Burns"
Derek Morris, Macclesfield, 03/10/2018
"Excellent advice and service throughout the process. Dominic was polite, calm, good humoured, knowledgeable and overall very professional. Net result I've ended up with an excellent deal and a car I'm sure I will enjoy for years to come."
Stephen William Ellis, Newcastle under Lyme, 28/09/2018
"Great service, Dominic was very helpful and friendly with process of buying my new fiesta . I would happily recommend Burns Garage to family and friends."
Anne Julian, Rugby , 27/09/2018
"I recently purchased a Fiesta ST from this dealership.The sales advisor Dominic was polite courteous and professional.He helped me with the part exchange of my old car and i never felt pressured to buy the new one.The dealership was clean and comfortable and very friendly.Dominic showed me all the features on my new car before I drove it away.It was a simple and pleasent experience buying off Burns and I wouldn't hesitate to recommend them in the future."
David Leonard, Burns Ford Congleton, 27/09/2018
"Very happy with Darren he is fantastic at his job and such a nice gentleman."
Karen Jones, Stoke on Trent, 25/09/2018
"Very satisfied with all the work carried out and the professional manner of the staff."
Mrs J Turner, Leek, 25/09/2018
"This is the second car I have purchased from Nick. I have received five star treatment. I hope he is still available if I purchase a car in the future."
Paul Leese, Congleton, 25/09/2018
"I cannot fault Burns Garages, highly recommend them. Great service."
Ronald Kinnersley, Stoke on Tret, 25/09/2018
"Great service, great prices and the fiesta was bought confident that the after sales service will be as good as the buying experience."
Margaret Johnson , Whitchurch , 24/09/2018
"Everything went well as is usual with your staff. Having dealt with Burns Garage for quite a few years we have never had reason to complain. Absolutely first class."
C Rae, Macclesfield, 20/09/2018
"Prompt appointment for service, courtesy car readily available. Full service report, car valeted post service. Excellent service overall."
A Swann, Sandbach, 20/09/2018
"Prompt service and excellent clean and polish. Just like new."
Barbara Fray, Macclesfield, 19/09/2018
"Excellent first class service from Burns"
Valerie Bailey, Bollington, 19/09/2018
"The receptionist was friendly, helpful and very efficient. Burns accommodated my need to change the date and my car was ready before I`d asked for it. Having the car cleaned whilst was very much appreciated."
Sarah Dearnaley, Crewe, 19/09/2018
"As usual the whole process was really smooth with attention to detail in the jobs asked for spot on. There are 4 fords in the family and they are all taken to Burns Garages for service even though they are not local to us. That should speak volumes for the service levels achieved by the staff at burns. A friendly family approach to the whole process of vehicle ownership / maintenance. Cant really think of any improvements needed to meet my needs."
Mr B Jhheent, Birmingham, 14/09/2018
"Echoing other reviews, Mike was absolutely brilliant. Made buying my Focus ST a pleasure. Very smooth, no problems and lovely friendly service. The car was presented very well and I enjoyed a very thorough test drive. Thank you"
Peter Wiles, Lymm, 10/09/2018
"Once again a first class service by competent staff, I cannot think of anything to improve what is already an excellent service."
John Wootton, Stoke on Trent, 29/08/2018
"A brand new focus that was ideal for me was already in stock so I was able to have a look at it before buying which i thought was great. Easy process to buy. Can`t really think of anything to improve."
Mr Wills, Congleton, 29/08/2018
"You provide a truly excellent service, I feel like I can trust you and would highly recommend you to my friends."
Mr Barry Griffiths, Shrewsbury, 24/07/2018
"Mike was a pleasure to deal with and kept me informed from start to finish"
Mr Andrew Crozier, St Helens, 24/07/2018
"Fantastic service all round. Mike is so lovely, efficient and a pleasure to deal with. Will recommend and certainly be back."
Mr Walker, Stoke on Trent, 24/07/2018
"Great personal service with a smile"
Mr Howard, 24/07/2018
"The whole experience was brilliant all aspects were as always of the highest standard."
Andrew Rae, Stoke-On-Trent, 24/07/2018
"Everything about the sale of the new Ford Ecosport was excellent from start to finish. Nick Ford the sales guy was brilliant and really listened to my explicit needs and matched them well. Staff at the Burns garage all very friendly. I would most definitely recommend going to Nick when buying a new car. Love the car too."
Miss Olivia Williams, Warrngton, 23/07/2018
"Fantastic customer experience when we bought the car and when it came back to have the alloy done"
Mrs Jennifer Hutchinson, Congleton, 04/07/2018
"Well looked after from booking in, workshop attention and through to completion and collection thank you."
Mr Norton, Stoke on Trent, 04/07/2018
"Ged was just fantastic, I hate buying cars and he was just amazing, wouldn't hesitate to recommend him."
Mrs Carter, Nottingham, 04/07/2018
"I am a disabled widowed old biddy and Burns Garage treat me with respect and make me feel a valued customer. Nothing is too big or too small a problem for them to deal with. "
Mrs Janet Dickens, Sandbach, 24/05/2018
"We haven't done anything like this before and Dominic our salesman was excellent and went through everything very well. And I would be purchasing again hopefully."
Mr Stephen Porter, Congleton, 24/05/2018
"The whole experience was excellent. Later, when changing my insurance there was a problem identifiyng my new car but the Sales Manager, Neil Harrison sorted out the problem with my insurance company."
Mr Ian Blackhurst, Warrington, 22/05/2018
"The staff were extremely helpful and polite, my Kuga was ready on time. Overall a great service was given by all the people I dealt with."
Ian Woollam, Scholar Green, 17/05/2018
"Very pleased with level of service and customer care. Paula is always very friendly and has good attention to detail. Technician, Casey is excellent and used attention to detail. I used to teach him at Woodhouse School. He is always pleasant and says, Hello. "
Mrs O Reilly, Congleton, 15/05/2018
"Thanks for sorting it, Chris. Car running much better and thanks to Gareth for taking the time to sort it out."
Mr Woodhead, Hull, 15/05/2018
"All that I could want from a car dealership. Thank you"
Mr Graham Lowe, Biddulph, 14/05/2018
"Not much room for improvement. Very good already. Don't suppose you can do anything about the traffic congestion in Congleton."
David Brown, Nantwich, 04/05/2018
"We wouldn't go anywhere else. We have used Bristol Street Crewe before and would never go back."
Sharon Taylor, Crewe, 03/05/2018
"There had been an unpleasant vibration felt through the steering wheel at speeds in excess of 50mph. Tracking and wheel balance had helped but not improved the situation and with only a few days to go before a holiday in Dorset the vibration became severe. Burns Garage readily agreed to look at the vehicle and diagnosed the problem as involving the drive shaft on the offside front. A replacement was ordered and fitted the following day ensuring we had the car for our holiday the next day thus saving unnecessary expense and worry."
Mr Peter Bartlett, Congleton, 03/05/2018
"Could not be happier with entire process. Issue fixed under warranty by friendly, helpful, knowledgeable staff, will recommend."
Mr Treindell, Ashbourne, 01/05/2018
"Great car, thanks very much."
Mr webber, Devon, 01/05/2018
"Nick was great, very patient with two oldies!"
Mrs Roach, Goostrey, 01/05/2018
"I have no complaints about Burns Garage, in fact they have done one or two jobs FOC. One of the main reasons that I purchase a Ford is the ongoing support that I have always received from Burns. I would be unlikely to purchase another make as long as Burns continue as they are."
Roger Beer, Buglawton, Congleton, 23/04/2018
"Many thanks to all the team. You are very helpful 5 Stars. Thanks to Neil who has spoilt us for years with all his help."
Mr Dinardo, Buxton, 20/04/2018
"I always recieve excellent efficiency and courtesy from Burns garage and know I can rely on them."
Mrs Smith, Congleton, 05/04/2018
"Really friendly and no pressure to buy at all from them, none of the usual salesman tactics."
Mr C Hall, Newcastle Under Lyme, 05/04/2018
"I got my Focus last week, really pleased with it and Karl was very helpful will definitely be using Burns Garage again and would recommend to anybody "
Mr Mcdonald, Stoke on Trent, 21/03/2018
"Special thank you to Mike for his professionalism and passionate attitude which made the whole experience of purchasing my new car such a pleasurable one."
Lorraine Anson, Walsall, 20/03/2018
"All the people I have encountered have gone that step further to help. I have been a customer more than 30 years along with my late husband at times having a Ford car each. Since my husband died they have been even more thoughtful to help me. Now that my disability has progressed they go out of their way to make sure everything runs smoothly without making me feel awkward or different. They pick up and return my car if needed and I know that it is safe for me. If I find a problem it is sorted and they explain the situation so that I can understand. Burns are a great company."
Janet Dickens, Sandbach Cheshire, 20/03/2018
"As a customer of many years I expect a high quality service from Burns garage and my expectations were readily met."
Helen Wilcock, Congleton, Cheshire, 15/03/2018
"I am entirely happy with aspects of the service I have received from Burns Garages. Friendly and efficient staff as well as being able to trust the work they do make me choose them over more conveniently sited dealers locally."
Ms Sandra Macpherson, Sale, Cheshire, 12/03/2018
"Just top service overall"
Chris Swindells, Congleton, 15/02/2018
"They take care of everything, I just drive in and they sort out the work and call me when its ready. The car then always comes back sparkling and tidy "
Robert Whalley, Langley, Macclesfield, 15/02/2018
"Everything was excellent"
Mr T Tonkinson, Stoke on Trent, 12/02/2018
"Always a very good service"
Mr P Hulme, Congleton, 12/02/2018
"Experience excellent. Nothing to improve on."
Mr J Dickinson, Packmoor, 12/02/2018
"Karl and Dominic couldn't have been more helpful when my daughter bought a used Ford from Burns Garages, that she had seen on the internet. Excellent service, that I thought was lost years ago, not OTT waffle, very many thanks."
Robin Heywood, Bury, 02/02/2018
"My service was bookedin and done all within 3 days. You can`t get better than that. I am very impressed with the Motability side of Burns garage and I am hoping to get my next car from them. Right from the start and the receptionist answering the phone to the end of the process I couldn`t ask for a better service. Well Done."
J Sunter, Whitchurch, 10/01/2018
"Burns Garage, as usual, provided excellent service, completed the work to a high quality and had the car ready at the agreed time. Given the recent weather, my car was filthy when it went in and beautifully clean when i picked it up. I have used Burns garage for many years for both purchases and servicing/repairs. I would not hesitate to recommend them."
Mr O`Neil, Congleton, 03/01/2018
"The sales person who dealt with me was very friendly and professional and there was nothing he wouldn`t do to help me. Neil Harrison. Highly recommended."
Mr Burnett, Leek, 28/12/2017
"This is the third car purchased from Burns Garage Congleton, so yes I am extremely impressed with their service and attention."
Dr Kinnersley, Stoke on Trent, 27/12/2017
"The excellent service I have had from this ford garage over the past 10 years is what keeps me buying ford cars, currentley they look after 4 family fords, they are brilliant."
D Paddison, Alsager, 21/12/2017
"Consistently helpful staff, efficient service to the customer"
L Scally, Talke, 21/12/2017
"Dean was fantastic throughout- nothing was to much trouble, very happy with my purchase and will definitely recommend your services."
Miss V Worsley, Manchester, 19/12/2017
"Needed to buy a new car after ours was written off in an accident. Neil was extremely helpful and guided us through the process thoroughly."
Mrs Elizabeth McGuinness, Middlewich, Cheshire, 19/12/2017
"Like Clockwork"
Mr Simon Barnard, Congleton, Cheshire, 19/12/2017
"Just a fantastic experience"
Mr Adrian Lynam, Biddulph, Stoke on Trent, 19/12/2017
"Burns are an outstanding company with the highest standards. They put their customers' needs first. Mike was fantastic throughout and it was an absolute pleasure to be greeted by Robert Burns too!"
Kaitlyn H, Lymm, 12/12/2017
"Very satisfied with the whole experience from Dean the salesman to the handover of my new car. Many Thanks"
Mrs Webster, Newcastle Under Lyme, 23/08/2017
"Karl is a first class person, a true ambassador for your company."
Mr Keyworth, Buxton, 23/08/2017
"Excellent service again from Karl"
Mr Janes, Congleton, 23/08/2017
"Enjoying the car. Dealt with Mike, great guy, knows his stuff. Easy to talk to and a credit to the company. A very big thank you for his time care and attention."
Mr Wilson, Rotherham, 23/08/2017
"Excellent all round service. Regularly recommending Burns to friends."
Mrs Bailey, Biddulph, 23/08/2017
"It was a pleasure to choose and buy my car here the best experience i have ever had when changing my car confident reassuring and professional service throughout "
P Dimond, Stoke on Trent, 01/08/2017
"Prompt service and problems resolved. Quick turnaround with satisfaction."
Mr Dawson, Stoke on Trent, 18/07/2017
"Excellent service for a warranty claim. Helpful advice received prior to booking car in for the work about the warranty conditions. Car was ready at the agreed time and this helped me to plan the day effectively. Good personal service by people who put the customer first! "
Mr Morrow, Newcastle Under Lyme, 18/07/2017
"My car was collected and returned to me exactly as arranged. I find the staff at Burns Garages friendly but professional. Great people to deal with."
Mrs Wallace, Stoke on Trent, 25/05/2017
"Very happy with the service we received. Staff were friendly and helpful. Best sale and after sale service we have ever had! Will use again."
Mrs Wallett, Ipstones, 16/05/2017
"Buying a car for the first time on my own, since my husband died. Dean was brilliant, nothing was too much trouble to explain or show me, felt extremely comfortable with him."
Mrs Gallon, Leek, 16/05/2017
"First class service, dealt with professionalism with a smile. Pleasure to deal with friendly staff."
Mrs Wilson, Congleton, 26/04/2017
"Outstanding service from Ged. Really pleased with the car but I am still on a learning curve."
Mrs Sutherst, Congleton, 26/04/2017
"Chris and colleagues at service were very helpful and efficient. I will be back!"
Mr Jackson, Crewe, 12/04/2017
"Dean was a gentleman in every way. Explaining everything, in every way to me."
Mr Sproson, Congleton, 12/04/2017
"1st class service and very helpful staff. Will recommend to friends and family."
Mr Rivera, Leamington Spa, 12/04/2017
"Excellent service from Neil, as usual. "
Mrs Nolan, Congleton, 12/04/2017
"I phoned Larry after having problems with my tyre on the motorway, the day before. He told me to come down and after an inspection, a new value sealant, I was back at work. The service was very efficient and I was kept informed. I rely on my car a great deal and need peace of mind its been inspected by professional technicians, such as those from Burns."
Carol Massey, Biddulph, 05/04/2017
"Burns Technicians are highly skilled and efficient, we as a family have been dealing with them for well, over thirty years. As far as we are concerned, I don't there is much that can be improved. All staff are courteous and polite."
Patricia Burggy, Congleton, 05/04/2017
"Very pleased, everything was on time. I was talked through and shown in detail the initial health check on my car. The waiting room also had up to date newspapers and TV available. A quote for tyres was done for me, within 10 minutes. I was called on my mobile on completion of the work and the cost was exactly as quoted. All staff were very friendly, efficient, and courteous."
Christine Edmondson, Congleton, 29/03/2017
"Very pleased with the resolution of the car electrical fault and courteous/friendly treatment by all staff."
Mr Stalker, Congleton, 21/03/2017
"Dean was helpful and looked after us well. We enjoyed buying our new car."
Mr Becker, Stoke on Trent, 21/03/2017
"Salesman Mark was excellent from start to finish. When we collected the car he spent the time explaining things to us, nothing was rushed, thank you."
Mr Jackson, Stoke, 21/03/2017
"Excellent service from Nick."
Mr Lees, Holmes Chapel, 21/03/2017
"A big thank you to Nick and all the team at Burns for making my car purchase so straight forward. Once again, 100% customer satisfaction. You come highly recommended! Thank you for your kindness and patience."
Mr Bowler, Kidsgrove, 21/03/2017
"Excellent service and when a problem was identified, it was put right within days. Very happy with vehicle, it looks and drives like new, will most probably use Burns again when I come to renew my vehicle."
Keith Sanders, Blythe Bridge, 21/03/2017
"Got my new motor today and love it x huge thanks to the fabulous Ged Daly x as always fantastic x professional x friendly x awesome and not to mention patient lol always get my cars from Burns as know and trust them completely xxx one chuffed customer xxx"
Wendy McGinnis, sk, 11/03/2017
"Excellent and professional service as always."
Mrs Brough, Congleton, 09/03/2017
"Very impressed with Mark, an enthusiastic and knowledgeable young man."
Mrs Caswell, Congleton, 09/03/2017
"Dean was extremely helpful. We were very impressed with the purchasing process and love the car. Thanks"
Mr Curtis, Cumbria, 09/03/2017
"Nicholas looked after us very well, he talked us through all the things we needed to know about buying a new car. Nothing was too much trouble for him, he explained everything in detail. So we were very impressed with him."
Mrs Clarke, Biddulph, 09/03/2017
"Always experience a first class and responsive service over many years. Never fail to be impressed."
Michael Hammett, Congleton, 07/03/2017
"Burns customer service is excellent. It is the only Ford garage local to me that I trust with my RS and ST."
Peter Bailey, Bollington, 02/03/2017
"Neil was very helpful from picking our car to showing all aspects of the lay out and controls (give him a gold star). I don't think you could do better WELL DONE."
Mrs Ann Caldwell, Congleton, 20/02/2017
"Burns staff always deliver & could not be better, hence been a customer for many years and will continue to be so."
Julia Gilroy, Macclesfield, 16/02/2017
"The whole process was efficient & prompt, the staff are particularly pleasant - i trust this garage. "
Denise Hall, Congleton, 16/02/2017
"First class as always. Particular thanks for renewing door mirror glass at reasonable cost. Many thanks and appreciation."
Mr Bell, Sandbach, 25/01/2017
"Our last car was 100%, our new car is 100% wonderful service from all at Burns many thanks"
Mrs Massey, Congleton, 25/01/2017
"Nothing could of been improved at burns garages. My experience was absolutely excellent. So glad I chose Congleton instead of Crewe. So happy with my new car !"
Ainsley Weston, perence was , 20/01/2017
"Thank you Mark for the ease in which you made the buying of my new car so straight forward. Very professional and helpful. Will recommend you when the time arises. My new car is great!"
Mr M Fife, Crewe, 15/01/2017
"Helpful staff that kept me fully informed."
M Lloyd, Stoke-On-Trent, 09/01/2017
"Neil was really helpful in helping me decide which model best fitted my needs."
Mr B Moss, Leek, 09/01/2017
"Friendly guy very informative explained everything in detail kept in contact at every stage."
Mr R Shaw, Biddulph, 09/01/2017
"Excellent, honest process. No "hard" sell, just straight forward and friendly."
Mrs A Ansell, Congleton, 09/01/2017
"Just picked up my first ever new car. What a fantastic experience from start to finish. I work in the motor trade for a "Prestige"brand so I know how important customer satisfaction is. I have to say the service I have received from Burns Garage and especially Ged has been nothing short of outstanding. Can't stop smiling!! And the bow on top of the car took it to the next level!!"
Adrian Lynam, Biddulph, 08/01/2017
"An old fashioned family firm which is bang up to date, terrific customer care, never experienced any problems."
Derek Lucas, Congleton, 03/01/2017
"An easy and painless transaction including the ordering of the car, the salesman's knowledge, the updates received and the simple finance transaction. They even swapped over the personalised registration plate. There was nothing more they could have done."
Mrs S Massey, Stoke-On-Trent, 29/12/2016
"The whole experience was very good from start to finish conducted by Nick Ford. No improvements necessary."
Mrs S Ransley, Congleton, 29/12/2016
"The staff always give you a warm welcome and answer all questions with courtesy and understanding."
Keith Pearson, Knypersley, 20/12/2016
"Ged was great at answering all our questions & put us at ease with such a big purchase, we did not feel pressured in any way."
Mr Matthew Beaden, Macclesfield, 13/12/2016
"Neil Harrison was excellent, nothing was too much trouble and he went to the nth degree to make my purchase easier and value for money."
Mr Richard Sutton, Biddulph, 13/12/2016
"Great service from start to finish"
Mr Fear, Sandbach, 07/12/2016
"Once again unbeatable service from Karl. This is our forth car from Burns we are always impressed with all areas"
Mrs Haywood, Stoke-On-Trent, 07/12/2016
"I could not ask for any better service from your staff"
Mr Bibby, Stoke-On-Trent, 07/12/2016
"This dealership is an excellent example of how to care and look after me as a customer. I cant think of anything that can be improved."
Robert Ruane, Nantwich, 24/11/2016
"Car was cleaned and I was able to drop off the car, early in the morning."
Sandra Blyth, Holmes Chapel, 24/11/2016
"I would like to say Thank you. Very polite, very helpful very good time management, excellent workmanship, all above installed confidence. You do a very good job, at what you do and I hope you all continue to maintain that high standard. Thanks again. "
Michael Kelsall, Cheadle, 24/11/2016
"Thank you for all your help from the used car team."
Mr Richardson, Barnsley, 22/11/2016
"Our salesman Ged was absolutely brilliant. He explained everything really clearly and I had no doubts at anytime, thank you Ged."
Mrs Mountford, Congleton, 22/11/2016
"Everyone is always very helpful at Burns and explains everything, so well."
Mr Piggott, Congleton, 15/11/2016
"Lovely staff, excellent service as usual."
Mr O Donoghue, Congleton, 15/11/2016
"Bought a KA+ from Burns last week. I'm a first time buyer and I couldn't have received better service anywhere else. Your sales executive Ged Daly was so courteous and friendly to me and took a lot of time explaining everthing. He has great patience and made sure I was completely happy before I purchased. I'm very grateful for Ged's help in making my purchase a straightforward and pleasurable experience. He is a credit to Burns Motors. "
Helena Mountford, Congleton, 12/11/2016
"Excellent service, professional staff a joy to deal with. Head and shoulders above any other Ford dealership in Staffordshire and Cheshire."
Paul Fahey, Stoke on Trent, 10/11/2016
"The car was collected by a Burns employee & delivered back in the evening, this was a great asset as i am a carer for my husband and cannot leave him."
Nancy Burndred, Stoke-on-Trent, 08/11/2016
"Found the salesman very helpful and easy to deal with. Everything went through very easily. I liked the fact that they didn't pester you as soon as you get out of the car. Very pleased thank you"
Mr Wintle, Newcastle-Under-Lyme, 08/11/2016
"Friendly, nothing hidden, very honest, easy to do business with service."
Mr Bould, Leek, 08/11/2016
"Fantastic service as always"
Miss Mould, Knutsford, 08/11/2016
"Dean was a great lad to deal with. Made it very easy"
Mrs B Smith, Congleton, 08/11/2016
"Thanks to Ged once again. For all the help choosing the new car and as always takes a lot of time to explain everythng and always says to call in if you wish to know anything else"
Mr Standring, Congleton, 08/11/2016
"Very good service. Thank you for all your help"
Mr Baskeyfield, Stoke-On-Trent, 08/11/2016
"What can I say this is the 6th new car I've had. The service I've receive from Burns is second to none. Nick Ford and the sales team have been a pleasure to do business with very helpful and never pushy and if the car has gone into the service department they are always very helpful. I cant recommend them enough as I always feel like a valued customer. Thanks to all the staff at Burns Garage don't change anything its FIRST CLASS."
Mr Graham Kemp, Alsager, 30/10/2016
"Excellent customer service from Ged and the team, no improvement required!"
Mrs Sandra Birch, Wilmslow, 28/10/2016
"Well informed professional approach with no pressure, able to engage with Burns Garages owner as well as senior sales executive."
Mr Anthony Archer, Frodsham, 28/10/2016
"Whoopee !! Got my 5th new Motability car.. A few teething problems, but nothing that couldn't be sorted, thanks to Larry and his staff, all very polite and curtious as usual and done on short notice without any hassle !!.. Well done to you all and thanks from Mr J P Hulme."
MR J P Hulme, Congleton , 27/10/2016
"The salesperson Neil was superb, really helpful, I could not of asked for better service. I will certainly be using Burns again & will recommend to anyone who will listen."
Miss Lancaster, Liverpool, 17/10/2016
"The car salesman i dealt with was incredible he went above & beyond to help me with the issues i had."
Miss Bowyer, Rainow, 13/10/2016
"Paul went out of his way to help me, very pleased with staff and would like to thank all of them for their help."
Virginia Edgeley, Audley, 13/10/2016
"First class service again & the information given by Neil was excellent!"
Mrs Kay Shepherd, Gillow Heath, 10/10/2016
"Always used Burns Garages and the family over many years for new cars, repairs & service, 2nd to none for reliability & honesty."
Miss Dimiler, Congleton, 10/10/2016
"The whole experience is out of this world, thanks to Ged."
Mr Keith Hatton, Urmston, 10/10/2016
"very helpful and in time when i needed a car quick i found 1 at burns garage considering the wait of the car time to order would of been january delivery i pick the new 1 up on tuesday"
steve, runcorn, 24/09/2016
"From start to finish the experience was first class. Regular communications before and after the service were important to me and Burns didn't disappoint."
Simon Bromley, Congleton, 20/09/2016
"When you have found the perfect team and well mannered people why try to change it."
Valerie Allen, Milton, 14/09/2016
"Sales Manager Neil Harrison excellent, nothing too much trouble."
Peter Brown, Rode Heath, 14/09/2016
"I always feel confident that my car will be attended to by experienced Ford trained staff and that any parts fitted will be genuine Ford parts. My service history is always recorded which i feel adds credibility and value to my car when i come to sell / exchange it."
Michael Walton, Biddulph, 14/09/2016
"Considering this was my first time buying a brand new car on finance I understood the guidelines clearly, the customer service received from start to finish was brilliant and will be recommended."
Miss Sellars, 14/09/2016
"The whole experience was very good. The salesman was knowledgeable and helpful but never pushy, communication during the process was excellent, I'm delighted with my new car."
Sarah Dearnaley, Holmes Chapel, 31/08/2016
"Nothing needs to be improved, I always feel very confident i will get a good deal with transparent customer care."
Mrs Stephanie Dulson, Leek, 31/08/2016
"Greatly appreciated the help & support of Mark whilst choosing my new car, the test drive & handover."
Linda Webber, Cheshire, 30/08/2016
"The friendly approach, nothing is too much trouble. It was Mr Burns himself who dealt with us & his commitment to customer satisfaction is obvious. I have used burns garages for a number of years and have always been satisfied with how i have been treated and rate them highly. I have not had any negative experiences with them to date."
Martin O'Neil, Congleton, 30/08/2016
"100% Satisfactory, we were not harassed, only helped by very obliging sales staff all through the transaction, everything was fully explained to us and we will highly recommend you."
Mrs Lea, 15/08/2016
"Excellent salesperson who was not pushy but very helpful. Dealt with him 3 years ago and wanted to come back."
Mrs Hartley, 15/08/2016
"I was treated as a valued customer from start to finish, with care & patience thank you."
Mrs Ellison, 15/08/2016
"As always first class service from all the hard working staff and a real pleasure calling in the office and the showroom where i will be soon picking up a new car."
Kay Shepherd, Gillow Heath, 11/08/2016
"I requested the vehicle be ready by lunchtime, at 11.00 I received a sms advising the car was ready for collection....result!"
Peter Bartlett, Congleton, 11/08/2016
"This is my 4th Ford car, all provided by Burns Garages. The staff in every Department are very helpful & always pleasant, I always recommend them."
Mrs Annabella Hull, Congleton, 03/08/2016
"Very efficient, keep you informed about how things are going with suggestions as to what would be best for your vehicle & you."
Lynne Bedson, Forsbrook, 26/07/2016
"No pressure to buy, good talk through alternate options& finance etc. I was really impressed, straightforward & professional, first time i have bought a Ford, it was a good experience."
Mr Starmer, Congleton, 26/07/2016
"Really lovely staff, very helpful & friendly. This is my 4th car from Burns, wouldn't go anywhere else.Outstanding Service staff to be proud of!!"
Miss Lynda Prendaglia, Talke, 25/07/2016
"Everything was explained in the pre-MOT & looking under the car & the extra work done on the wheels at the front. I always totally trust your service engineers."
Mr Ashton, Macclesfield, 25/07/2016
"Consistency of service quality, straightforward, no hard selling, with quality advice."
Lucia Scally, Talke, 19/07/2016
"Was made to feel important by Burns from start to finish, questions and advice were given and answered freely in easily understandable terms. Having dealt with Ford Dealerships over the last 25 years this one is outstanding as the staff were prepared to go that extra mile to ensure that the customers needs were identified and fulfilled."
Mr Dennis Mcgillivray, Stirling, 19/07/2016
"Well !.. Another 3 years have passed and I'm here again for my 5th Motability car.. Contacted Neil and as usual, he was his normal polite, curtious self and made me an excellent deal... A 1st class act NeilI... I also took my son in laws car in for mot.. As usual all the staff were welcoming, polite and helpful and arranged the work to suit me, rather than having to bend to fit into their schedule... Something that one would not get at any other garage, as I know of !!.. So !!.. A big ' THANK YOU ' to all the staff for your curtious, caring and politeness.. Job well done to you all.. Many thanks and much appreciated !! From : Mr John P Hulme & family."
Mr J P Hulme, Congleton, 15/07/2016
"First time I purchased a car from new, I was nervous but Burns made the experience so easy. Great salesperson, they were there if i had questions. A good experience."
Mrs Michelle Simpson, Stoke-on-Trent, 29/06/2016
"Neil Harrison was very helpful in guiding us through the right car to get & we were happy with his attention to detail & smooth handover. No improvement necessary for us altogether a very good experience."
Mrs Maureen Puttullo, West Derby, 29/06/2016
"Service is of highest quality and always efficient. "
A. Griffiths, Macclesfield, 08/06/2016
"I adore my new car which is a joy to drive, the salesman offered a full test drive, even though it was late on a Friday evening, and to call for advice anytime, thank you."
Mrs Phillips, Stoke on Trent, 07/06/2016
"I adore my new car which is a joy to drive, the salesman offered a full test drive, even though it was late on a Friday evening, and to call for advice anytime, thank you."
Mrs Phillips, Stoke on Trent, 07/06/2016
"Such a professional and friendly attitude throughout my dealings with Nick and the team"
Mr Ian Chillington, Talke, 07/06/2016
"Can't beat family run business .service and everything first class.craig was brilliant with us over the purchase of our new car.will recommend burns to all our family and friends.5 star."
Philip nash, Cheadle staffs, 25/05/2016
"They were very diligent in identifying and correcting as obscure electrical problem. I cannot see how the experience could have been improved"
Mr Graham Lowe, Biddulph, 17/05/2016
"Nothing could be improved first class staff and first class service you are treated as a friend and not just a customer thanks again"
Mr Paul Bailey, Manchester, 10/05/2016
"We never felt pressured to purchase a car. Everything explained well and salesman (Nick Ford) provided excellent service throughout the whole experience. We would always use Congleton. Our other Ford is a Ford Ranger which we did not purchase at Congleton but we now take to Congleton for servicing as the service is excellent. No improvements could have been made to the service we received."
Mrs Karen FIsher, Stoke-on-Trent, 09/05/2016
"The whole experience of my car purchase was handled extremely well and I was completely satisfied with it."
Mrs Isabel Griffiths, Congleton, 09/05/2016
"Could not have improved my experience as it was excellent from start to finish"
Mr Andrew Rae, Church Lawton, 09/05/2016
"Everything I asked to be done was completed. The price is very competitive. The staff are extremely friendly and helpful and I know that my car is treated with respect and always looked after which is very important to me."
Sian Massey, Stoke on Trent, 28/04/2016
"The last 3 vehicles have been purchased from Burns Garages. Have dealt with them for the past 12/14 years. Always received very good service from all departments. All staff from Directors to car valeters approachable and sociable. Exceptional service from Mr Craig Capewell who we have dealt with on our last 2 purchases. Good salesman, Very Professional. Hard to suggest any areas for improvement at this moment in time. "
Mr Philip Williams, Stoke-on-Trent, 26/04/2016
"Used Burns Garages for many years absolutely brilliant."
Robert daniels, Congleton, 26/04/2016
"The original problem was pointed out and explained to me and shown to me before I was committed to the work being carried out. Hard to improve on near perfection. Well done Burns Garages, a local family run business."
Caroline Nolan, Congleton, 26/04/2016
"Friendly helpful staff."
Julie Glover, Stoke on Trent, 21/04/2016
"The staff are always pleasant and helpful and we always know that you can trust the work you do to our car. Arther and Jean Tweats"
Mrs J Tweats, Scholar Green, 18/04/2016
"Service performed while I waited, car was taken into the workshop minutes after I arrived. Nice touch that my service mechanic had a word with me when he had finished, with feedback on what he had done. Nice waiting area, wifi available, papers, drinks available. All very useful as I live 15 miles away from the dealership and did not want to leave my car and return later."
Christopher Berrisford, Newcastle, 18/04/2016
"Car returned in clean condition, on time and at a price I expected for the work done."
Richard Taylor, Congleton, 15/04/2016
"Craig was very helpful, despite being very busy. He made time and was professional"
Mrs Lillie, 12/04/2016
"Keep up the standards that you are already achieving. Very well pleased with your treatment towards us yet again Craig."
Mr Williamson, ., 11/04/2016
"This has been the best purchase experience I have ever had buying a used car. I will be thrilled to pass on my recommendations for friends and family to purchase from this dealership. Mike was 1st class in his duties, thank you. "
Mr Allman, ., 11/04/2016
"Craig in used car sales is a star. "
Mr Stanway, ., 11/04/2016
"The smooth way the sale went, in a relaxed atmosphere. "
Ian Thornhill, Congleton, 11/04/2016
"The request for a early collection was met and notification was good."
Mr Graham Davies, Talke, 11/04/2016
"It's a very 'personal' dealership which means an awful lot to someone who is very particular about the upkeep and treatment of their car. I only ask that it is looked after as if owned by the person carrying out the work."
Ian Holmes, Stoke-on-Trent, 11/04/2016
"We initially intended to buy the 1600 Focus (to replace our previous Focus)but we were advised that the 1000 model would suit our purpose better. After a test drive we were convinced that it offers as much power as our old car had. Our sales person was very helpful and informative about all aspects of the new car without being pushy. "
Ms Sandra Macpherson, Sale, 05/04/2016
"Nothing could be improved, they are always friendly, helpful and provide good value for money. I am confident that things get done properly."
Jonathan Biddulph, Lower Withington, 05/04/2016
"My experience was excellent."
Mrs Helen Wilcock, Congleton, 05/04/2016
"As usual, from arrival to completion we were dealt with promptly and courteously by the staff at Burns. Without doubt the best company I have used in all my years of having Motability vehicles."
Mrs Christine Roberts, Buxton, Derbyshire, 05/04/2016
"Receptionist called me by name when I entered the office. She had seen me drive into the car park and noted my reg number and matched it to my name! Nice. Nice waiting area with coffee. Car ready on time."
Anthony Archer, Frodsham, 22/03/2016
"Could not be bettered."
Adrian Brown, Congleton, 22/03/2016
"No Hassle, Easy to deal with, Great Service."
Joanna Morton, Allostock, Knutsford, 21/03/2016
"My Sales man was very helpful no pressure and a pleasure to deal with."
Mrs Deborah Tams, Church Lawton, 21/03/2016
"Very professional helpful not pushy. Excellent customer service will always recomend Burns congleton."
pamela knight, cheshire, 20/03/2016
"As always, the service at Burns was great. Staff are friendly and helpful and I couldn't ask for more."
Mr Steve Thomas, Bosley, Macclesfield, 18/03/2016
"Great personal service, without to much hard sell as always from Burns"
Miss Bowyer, ., 15/03/2016
"Professional, excellent, friendly service and good customer care as always."
Kathryn Jones, Congleton, 15/03/2016
"The staff are very helpful and friendly. My car is only 2 years old but I have been very happy with Burns, from purchasing the new car from them and my dealings with them since."
Anne Bailey, Biddulph Moor, Stoke on Trent, 10/03/2016
"Very pleased with quality of service. You are consistently good, prices are fair, I can trust what you do. Thank you. "
Mr Evans, ., 08/03/2016
"Great attention to detail by Dave B, he took great car of my car. Happy and friendly welcome as always from Larry & Tracey. Thanks Burns."
Mr Massey, ., 08/03/2016
"I can't praise your staff highly enough your receptionist and most especially your service manager Chris. Thank you very much for excellent help and service."
Mr James, ., 08/03/2016
"Excellent service with a smile."
Mr Hocknell, ., 08/03/2016
"It would be hard to improve any more, marks out of 10, 20+."
Mr Clewes, ., 08/03/2016
"Nick Ford helped us through the process with understanding, making it easy for us. Happy to deal with Nick anytime."
Mrs Bromfield, ., 08/03/2016
"Our 4th new car from Burns Garages. Over the last 6 years, we have always received excellent customer service from Neil in showroom & service department."
Mr Deakin, ., 08/03/2016
"Everything went as planned, booking in the car was easy, there was a courtesy car ready when I dropped the car off. I was notified when it was ready for collection as well, all in all, easy and very professional experience."
Mr Ray Dickens, Congleton, 04/03/2016
"Excellent customer service and contact."
Mr Nicholas Andrew, Prescott, 01/03/2016
"When I said I would drop the car off at a set time and they were waiting for me. It was ready to collect at the time I requested."
Dorothy Dentith, Congleton, 01/03/2016
"Up to date Ford literature was available to hand; car was delivered on time. It was raining on the day I picked up my new car and when I pointed out that the non-carpet surface near to foot controls was slippery, the sales rep went to find a mat to cover the area."
Miss Romanya Stevenson, Stoke-on-Trent, 01/03/2016
"Wonderful service. Even took time to show the children under the car and the staff were very helpful when fitting me in when id forgotten to book the car in for a service and mot. Thank You. "
Mr Clarke, ., 01/03/2016
"Very satisfied from start to finish."
Mr Renshaw, ., 01/03/2016
"Excellent service as always from Used Cars Sales Department"
Mr Plimbley, ., 01/03/2016
"Neil Harrison provided and excellent service and I have no hesitation in recommending him to my friends and colleagues. Burns Garages offers a great service and have consistently exceeded my expectations."
Mr John Burnett, Leek, 25/02/2016
"The overall experience was first class. Due to very poor service at Ford Lincoln I travelled to Burns Garages, over 120 miles return journey. This could have been a big gamble, but from taking the first phone call to accepting delivery from Mr Nick Ford the service was second to none. Mr Nick Ford is a true ambassador for Ford and Burns Garages, very rare in the car market from my experience. even though the distance could become a chore I would not hesitate in recommending the garage and using it in the future. Mr John Parr"
Mrs Debbie Parr, Newark, Nottinghamshire, 16/02/2016
"Everything was perfect, from the booking and care and attention to ensure that a recall was handled at the same time. The difference is that they are good at listening to the customer and delivering what we request. Always a pleasure to deal with even though I have other dealerships on my doorstep I do not think twice about travelling 50 miles or so to visit Burns Garages. Things to improve-nothing"
Mr Balbir Jhheent, Birmingham, 16/02/2016
"As acutely embarrassed as I was to have to contact Burns again so soon after my last incident my treatment on all counts has as usual been impeccable. Particular thanks for making the whole process run like clock work."
Mrs Alcock, ., 16/02/2016
"Buying our car from Burns, was a pleasurable experience where we felt that customer satisfaction was paramount. We would certainly look to business with you again and confidently recommend others to you. In our view, your history and business philosophy has resulted in high level of customer trust and confidence which is refreshing and in our opinion, makes Burns standout from the majority of other motor traders. "
Mrs Eke, ., 16/02/2016
"Everyone very helpful. Extended test drive appreciated. I hope I didn't pop a speed camera! Experiments with seat adjustments and back ingoing."
Mr Rowland, ., 16/02/2016
"Thank you for your excellent service Craig, good to be treated as a valued customer not a number"
Mr Scott, Nantwich, 16/02/2016
"It was my first time at Burns Garages. The service was excellent and the time it took to service the vehicle was excellent. To be truthful the cost of the service brought me to you and the recommendation from other people. The staff were very polite and very helpful. Thank you."
W Humphries, Newcastle, 15/02/2016
"Excellent as always."
Mr Clegg, ., 09/02/2016
"Very pleased with service."
Mrs Nixon, ., 09/02/2016
"Very pleased with your service."
Mr Clewlow, ., 09/02/2016
"Professional and friendly service. As a female, felt very confident with my car driving it out of the garage after its MOT & Service."
Mrs Fay, ., 09/02/2016
"Fabulous repair. Thank you very much."
Mr Bartlett, Congleton, 26/01/2016
"Top class service all round."
Mr Gidman, ., 26/01/2016
"The whole experience was excellent from start to finish, everything explained, no pushy sales, very straight forward purchase. Neil as always is excellent to deal with, very friendly but professional at the same time. This is the 4th car I've had from Burns and I will definitely be going back for my next."
Miss Lucy Macdonald, Rode Heath, Stoke-on-Trent, 26/01/2016
"Neil Harrison was friendly, helpful, professional and supportive throughout the process. I was kept fully informed of timescales at all times. Nothing to improve."
Mrs Alison Fairhurst, Warrington, 19/01/2016
"All went well from start to finish. My car was ready when they said it would be and delivered to me at the front door. Very helpful people."
Jennifer Sumbland, Church Lawton, 15/01/2016
"My husband and I were very impressed with all the staff that we spoke to.We were made to feel very comfortable appreciated individuals. Our Motability specialist Neil Harrison was exceptional. From the first time we met him, to the day we collected the car he showed us the upmost respect and understanding. Neil did not rush us at any time, he listened and appreciated my car needs. Every goal (phone call or email updates) that was set, was met on time and the car actually arrived earlier than expected. We felt nothing was a problem or too much trouble. The little things really matter to me, coming from customer service background myself. Neil had tuned in the radio before we got there, then paired my phone up to. Neil spent time showing us how everything worked and I feel that we parted as friends not just a customer! The whole experience was smooth, trouble freee, enjoyable and totally stress free. We have told everyone about the high standards of Burns Garages and have highly recommended the whole team. There are NO development areas I would recommend. Kind Regards Sasha Harrison (no relation) "
Mrs Sasha Harrison, Sandbach, 14/01/2016
"It was and always has been excellent service at Burns Garages. All the showroom staff were excellent especially the Motability advisor who is better than any other advisor - we will be returning in three years time, most definitely!"
Mrs Pauline Van Schijndel, Congleton, 29/12/2015
"Excellent buying experience, Neil and his staff demonstrated excellent customer service and I will have no hesitation in recommending the dealership whenever I am able. In my experience this dealership is by far the number one in Staffordshire and Cheshire."
Mr Paul Fahey, Stoke on Trent, 21/12/2015
"Neil listened to what I wanted, he then went through my options, service was excellent."
Mrs Jaqueline Beech, Congleton, 18/12/2015
"A very big thank you to Nick, very professional and went out of his way to make sure everything was stress free. I am 110% satisfied."
Mrs Holloway, ., 08/12/2015
"Excellent service, Neil and his colleague gave complete customer satisfaction, I have no hesitation in recommending you."
Mr Fahey, ., 08/12/2015
"Thanks for a very easy sale and for my fantastic new car Karl."
Mrs Ellis, ., 08/12/2015
"Mike and Craig very Helpful"
Mr Bailey, Congleton, 08/12/2015
"Most importantly, I was given time during the whole experience and I was not rushed at all. Also when I picked up the car we were asked about a family occasion we had attended which made the process less like a business transaction and more customer friendly"
Mrs Jennifer Swift, Alsager, 01/12/2015
"The car is a Ford Motability vehicle. Nick was extremely helpful and explained how the scheme worked. He kept in contact and made the whole process a pleasant experience from start to finish."
Mrs Jane Oldfield, Congleton, 30/11/2015
"Burns service department kept me informed at all times before, during and after my latest visit. Full marks thank you."
Richard Bossons, Congleton, 26/11/2015
"I felt I could trust Ged and wasn't pushed into anything."
Mrs Lynn Munro, Congleton, 26/11/2015
"The whole buying experience from start to finish and efficient handover, Neil Harrison, has looked after my family for a while now and we would not think of going anywhere else, thanks Neil. Thanks Burns Garages."
Mr David Attwood, Northwich, 26/11/2015
"The dealership always gives me good service."
Janet Delicata, Stoke on Trent, 26/11/2015
"We never have any complaints about the service we get from Burns and my son also comes here for his car service. If we have any concern with our car we are confident it can be solved by Burns"
Neil Arthur Ashton, Macclesfield, 17/11/2015
"Neil was available at all times to see and would ring and keep me informed about the progress of my new car, and the fitting of the hoist for my wheel chair."
Mr Ian Lawless, Stoke on Trent, 12/11/2015
"You cant improve on perfection. "
Mr Driffield, ., 11/11/2015
"Larry and Dave did a great job. A happy and friendly greeting followed by a thorough and informative service on my car. Excellent thanks Guys! "
Paul Massey, Stoke-on-Trent, 11/11/2015
"Great Customer Service from Karl. Been to bodyshop today to have controls explained. Excellent idea and very helpful man."
Mrs Schofield, ., 11/11/2015
"The staff in the Service department are always very friendly. They remember my name and know my car. It makes me feel that I can trust them."
Barbara Porter, Congleton, 10/11/2015
"I have bought several cars from Burns over the last six years and have always been really impressed with their friendly and professional service. I highly recommend Burns to anyone looking to buy a Ford car. I look forward to many more years of purchasing cars from them! "
Richard Snape, Newcastle-under-Lyme, 30/10/2015
"It was really good to be able to discuss the work with the relevant staff both before and after the work was completed."
Mr Howard Shorrock, Newcastle, 28/10/2015
"Very pleasant staff. A excellent garage."
Christine Davies, Congleton, 28/10/2015
"I would like to thank Nick Ford for his excellent service."
Mr John O'Grady, Harriseahead, Stoke-on-Trent, 28/10/2015
"The folks at Burns garages really care about their customers and this builds a relationship that means I don't hesitate to go straight to themfor my Ford vehicle needs. It is as if you are part of the Burns Garages family."
Balbir Jhheent, Birmingham, 27/10/2015
"Reception staff very friendly, business like & helpful. Service review engineer friendly and discusses at me level. Vehicle returned un superb condition. My Impression of them is a well run cohesive organisation where you feel you're are always dealing with people who like being there."
Mr Alfred Bailey, Leek, 26/10/2015
"Sales representative was excellent, stress free purchase."
Mr William Cunnigham, Prescot, 26/10/2015
"Neil, the dealer, is very friendly and helpful and just generally lovly. He is very professional and unlike other dealers from other garages does not leave me feeling like I have been 'ripped off'. All the staff I have met at Congleton provide and excellent service and go out of their way to help. This time when I got my new car they went out of their way to find us directions for Mottram Hall."
Mrs Yvonne Waddington, Milton Keynes, 20/10/2015
"I would like to thank Mike for his assistance during the purchase of my car. He made it easy for me with his knowledge of the features of the car. Many Thanks"
Mr Darren Moorhouse, West Midlands, 06/10/2015
"Karl was very helpful in all aspects of the purchase. we are very pleased with the car and appreciated the follow up call. Many Thanks."
Mrs Linda Fiddes, Sale, 06/10/2015
"This is our sixth car from Burns, four being second hand and two brand new, we have always had excellent service, every time!"
Mrs Ruth Clegg, Stoke on Trent, 06/10/2015
"Fantastic advice and service as always."
Miss Emma Wright, Congleton, 06/10/2015
"The dealer always treats me with respect and explains any work which is required. Customer service is excellent. Robert Burns is always approachable and willing to speak to his customers"
Terry Hague, Kidsgrove, 06/10/2015
"Being able to drop the car off the night prior is great with having a toddler."
Nicola Rickman, Biddulph, 06/10/2015
"Had a great experience from Burns, felt very welcome the second I came through the showroom door."
Mr David Young, Liverpool, 05/10/2015
"Ford Motor Company have in Burns Garages one of the finest Dealerships in the country."
Mr Geoffrey Hollins, Church Lawton, 02/10/2015
"Being a disability driver owner, Burns Garages Congleton have always looked after my needs with all my Motability Cars (5) over 15 years. I would and will always highly recommend this dealership to anyone. They are 1st class in all aspects, servicing, fault solving and repairs etc, etc. Nothing has ever been to much trouble and they are all anybody would require/need in a dealership. A big THANK YOU to all the staff, much appreciated. Mr John P Hulme, Congleton."
John Hulme, Congleton, 30/09/2015
"All staff were Warm, Friendly and Genuine. "
Jacqueline Beech, congleton, 28/09/2015
"The receptionist was well informed and the service was carried out well."
Mr John Kenyon, Stoke-on-Trent, 28/09/2015
"The reason we chose Burns was the fact that there was no pressure of any form and that Neil provided clear, precise and comprehensive support throughout the whole experience. We really loved the whole process and we will be returning in the future"
Mr Andrew Rae, Church Lawton, 17/09/2015
"Vehicle spotless on completion of deal, refreshments offered, a good dealership experience. Well done Burns!"
Mr Kevin Murphy, Liverpool, 17/09/2015
"Burns Garages were so helpful that my second son has a Focus from them my wife has the Fiesta and because of the service and general experience we get from Burns that I have also taken delivery of a new Kuga. This was only because of how well we have been looked after, I cannot stress how good Neil was dealing with us for the Fiesta and also the Kuga. When my daughter finishes university next year she will be directed to Burns' for her first car. Many thanks to a truly wonderful team. Very well done to all concerned."
Mr Andrew Rae, Stoke on Trent, 14/09/2015
"The dealer was very efficient and got me my car within a week, kept me informed by phone, and was very understanding about my needs. Couldn't be happier would definitely go to Ford in the future."
Miss Skye Elizabeth Carter, Stoke on Trent, 27/08/2015
"We have purchased vehicles from Burns for quite a few years now and have always been very pleased with the professional service. We have always dealt with Mike the used car salesman who is friendly and sincere and makes buying a car an enjoyable experience."
Mr Stephen Woolliscroft, Leek, 22/08/2015
"The charges were exactly what they said they would be - no nasty surprises. They were competitive on price."
A Carney, Gillow Heath, 18/08/2015
"Burns provide a superior service every time."
Mr Peter Bartlett, Congleton, 10/08/2015
"Dealer concentrated on MY needs and,with the exception of Ford Finance, which he recommended as a money saver (and correctly, to my advantage) did not try to 'baffle me with science', or sell me other products, none of which I required. He was courteous, well-dressed, well-spoken and presented an excellent image for this, my first visit to Burns, Congleton. He took great care to explain the differences I would experience in this, my first automatic car. Although it is not my nearest Ford Dealership, it has about it the 'family' atmosphere that I had become used to before I moved to the area. I had already chosen my vehicle on the internet, and the vehicle I was shown and in which I was given a test-drive was the exact one I had seen on their website. All in all it was a first class experience, and one I have not come across since I left the Worksop area, and My Garages, the late 'Sugdens of Worksop, where I always felt I had been treated as 'one of the family'. The garage has been recommended to me by my daughter, who along with her friend have used Burns in the past, though never for a new car. As in her choice of parents, she showed great taste. Thank you Burns, and a special Thank You to Nick."
Mrs Vera Hall, Buxton, 07/08/2015
"I am 100% happy with the level of service from Ford, and without a doubt I will be recommending Ford to all my friends and colleagues. I will also be purchasing a new Ford in a few years."
D.Larkin, Congleton, 07/08/2015
"Neil the salesman, goes out of his way to share his knowledge and experience in choosing a new car to suit my husbands disability. Neil also went out of his way to help me out, when I locked myself out of the car."
Mr David Corke, Congleton, 30/07/2015
"Professional in all aspects."
Mr John Moss, Congleton, 28/07/2015
"Burns is a dealership I can trust for all aspects of buying a new car and have used it previously. I would not hesitate to recommend Burns to friends and family. Neil, the new car sales manager, is excellent."
Mrs Denise Joyce, Congleton, 28/07/2015
"I find the pre-service checkover of the vehicle with a service engineer an excellent idea, long may it continue. 12 years a customer so they must be doing something right."
Mr Brian Johnson, Stoke on Trent, 24/07/2015
"They look after me very and always treat me with respect."
Brian Bickley, Biddulph Moor, 21/07/2015
"You just cant improve on the excellent service Burns provide."
Richard Reeson, Middlewich, 20/07/2015
"I have used Burns on numerous occasions for purchases and servicing. I am really pleased with the customer care."
Ian Hancock, Biddulph, 20/07/2015
"Always excellent service. Give good explanations of jobs undertaken and they way forward."
Carole Baggaley, Kidsgrove, 20/07/2015
"Many thanks for the great level of service & customer care."
Mr Perkins, ., 14/07/2015
"Excellent service from Karl all round."
Mr Fletcher, ., 14/07/2015
"I have dealt with Burns Garages for a long time and I have had really good service."
Mr Swinson, ., 14/07/2015
"As Usual Neil makes changing our car easy and painless. Would recommend him to anybody. Also we are always impressed with all your other staff."
Mrs Alcock, ., 14/07/2015
"Explained everything very well so as I understood all the key features of the vehicle and was very helpful regrading when my vehicle is due to be serviced saying they would collect the vehicle from my home and return it to me. I am very satisfied with Burns Garages."
Mrs Kathleen Peake, Stoke on Trent, 13/07/2015
"Fully understood our requirements and there was never any pressure to buy even though we were considering other makes and models."
Mrs Alison Bromley, Congleton, 30/06/2015
"Excellent service for Ged. I felt a valued customer. The controls on my new vehicle were very well explained to me."
Mrs Jill Rowland, Brown Edge, Stoke-on-Trent, 30/06/2015
"Made our buying experience nice and easy."
Mr Robert Palmer, Stafford, 29/06/2015
"I have been a customer of Burns for the last 15 years and keep going back to them."
Mr Harold Cooper, Congleton, 29/06/2015
"All done on time and in a pleasant and courteous way."
Mr Peter Rice, Liverpool, 29/06/2015
"Burns garage sent a text reminder for my appointment and also when the vehicle was ready for collection. Very good service!!!"
Anthony Hodgkinson, Knypersley, 18/06/2015
"The staff kept me informed of progress whilst waiting, all staff are polite."
Gillian Longworth, Newcastle, Staffs, 18/06/2015
"I was completely satisfied with Burns Garages having been looked after by them for many years."
Mrs Mary Hunter, Biddulph, 12/06/2015
"We have purchased vehicles from Burns before and always been impressed with the standard and quality of service. Mike the used car salesman is highly professional, friendly and courteous and clearly takes a personal interest and pride in his work - I wish more sales people were like him."
Mr Philip Williams, Alsager, 11/06/2015
"I always use Burns Garage for servicing as I have been to other Ford dealers and have been let down by their service. I will only use Burns Garage for my car and my wife's Fiesta services."
Mr Davis Roper, Alsager, 08/06/2015
"Reliable, friendly and you know the job will be well done."
Karen Totton, Stoke on Trent, 04/06/2015
"Burns is a local family run business. The team are really friendly and personable not like large regional or national companies. That's what I like and the reason I keep going back to buy my cars, and the excellent after care. "
Louise Hancock, Biddulph, 04/06/2015
"Neil gave us an excellent deal and helped through the whole procedure. He was always available to ask questions of and sorted out any queries we had."
Mrs Maureen Pattullo, Liverpool, 01/06/2015
"This new car is my second Fiesta purchased at Burns Garages in Congleton. I would not have made a second purchase there if I had not be completely satisfied both with the friendly and efficient staff and also with the Fiesta, which suits my needs perfectly."
Mrs Mary Yearn, Goostrey, Crewe, 26/05/2015
"Bought 3 previous cars from Burns and have always had excellent service from Sales and Service personnel."
Mr Ian Chadwick, Congleton, 26/05/2015
"Having bought several cars from Burns Garages I have always found the customer service excellent, and like the fact that the Sales Manager recognises certain details that places I have used previously did not have this ability. Excellent customer service from Neil Harrison Burns Garages Congleton."
Mrs Caroline Nolan, Congleton, 22/05/2015
"The overall experience with Burns, whether sales, after sales or workshop is first rate. If it was not for Burns we may have not brought a Ford (we now have 3 Fords on the drive, all purchased from Burns.) I frequently sing their praises and recommend them. "
Mr Simon Griffiths, Maccesfield, 19/05/2015
"We try and change our car every two years and always chose Burns Garages (even though there is another Ford dealership a little closer) because you are treated like one of the family."
Mrs Susan Chapman, Goostrey, Crewe, 19/05/2015
"I had a hip replacement about 6 months ago and I need a car which is both comfortable and easy to access and get out of. These issues are unique to me and necessitated me trying a number of different models. Throughout my dealings with Burns Garages they have shown GREAT PATIENCE and have SPENT EVERY EFFORT TO SEE THAT I HAVE BEEN SATISFIED. Burns garage is undoubtably the best garage that I have dealt with and is the reason why I keep buying FORD."
Mr David Blamphin, Congleton, 18/05/2015
"I have to admit that if it were not for Burns Garages then I would probably not driving a Ford vehicle as I regard service before anything else when choosing a vehicle, because of Burns both my wife and son drive Fords"
Mr William Eric Capper, Biddulph, 14/05/2015
"Burns Garages provided absolutely faultless customer service. The work that was carried out was done to a very high standard. I have owned several Ford vehicles over the years and Burns have always given great service. It had been a while since I had visited Burns service department last but what struck me this time was how professional the staff were and how they kept me informed of how long the service would take. I have always recommended Burns Garages with confidence to both family and friends."
Mr A Johnson, Biddulph, 08/05/2015
"Burns have a fixed price service which is shown on their website. This is an honest way of doing business unlike Bristol Street who provided a quote that was 75 more expensive and then said they would price match Burns price. You know where you are with Burns and don't feel that you are being over charged."
Mr Thomas Morrow, Newcastle, 06/05/2015
"Very pleased overall, especially with all sales staff we met. Excellent!!"
Mrs Maxine Brammer, Poynton, 05/05/2015
"Overall the experience was faultless, the ladies on reception are very welcoming and attentive. The guys behind the scenes all really pleasant and said " Hi " to me and my children when we were in reception regardless of their rank."
Mr Christopher Berrisford, Newcastle, Staffs, 05/05/2015
"Excellent service form Craig. That's why we came back a second time."
Mrs Feibel, ., 28/04/2015
"Superb service & attention. Consistently high standards over last 6 years. Thank You."
Mr Shone, ., 28/04/2015
"Thank you to Mike, he is extremely helpful & friendly. The whole experience of buying my car was perfect from start to finish, nothing was to much trouble."
Mrs Green, ., 28/04/2015
"I never felt as if I was under pressure to buy a vehicle at any time, and I never felt that anything was to much trouble if things needed explaining, Nick Ford in particular was very helpful in buying my new car. I also feel very reassured having been told that if I need anything else explaining or if I have any problems whatsoever to just call in at any time."
Mr Albert Cope, Congleton, 27/04/2015
"We were given time to consider the vehicle and going back back for a second look was no problem. The most important thing to us was that we were at no time pressured into ordering the car, having visited other dealerships this was a refreshing change."
Mrs Heather Wright, Leek, 27/04/2015
"High level of customer service as ever. Thank you very much."
Mr Hough, Congleton, 21/04/2015
"What can I say but a fantastic service. No hassle from the staff and found the car I wanted thank you."
Tony Bradbury, Stoke on Trent, 18/04/2015
"Burns Garages were very accommodating regarding my vehicle buying decision, in fact I did originally enquiry about a Focus but purchased a Fiesta after driving both cars. The dealership staff are all exceedingly pleasant and easy to take to and there is very much a "family feel" that appears to be dying out these days. To put this into perspective, the final choice came down to a Seat Leon Cupra 280 or a Fiesta (both vastly different cars in terms of size and price, but each appealed) and the decision to go with the Ford was a 50/50 split between the driving experience and dealership performance - the local Seat dealer visits being a more pressured and un-settling environment which I didn't feel entirely comfortable with. I have no qualms in recommending Burns Garages to friends, family or work colleagues and hope that the rest of the ownership process runs as smoothly as the initial purchase of the vehicle."
Mr Ian Holmes, Stoke-on-Trent, 13/04/2015
"The dealer was perfect in every way so I can not really pick out that once key thing. I suppose all I can say is they listen and they care."
Mrs Christine Roberts, Buxton, 13/04/2015
"My 4th consecutive Ford from Burns Garages and once again an excellent service particularly from Ged!"
Mr Paul Slinger, Congleton, 13/04/2015
"As Ford got the specification wrong on my New Car, Burns stepped in and ordered me another one and not only that, they let me keep the incorrect car until my new vehicle was delivered. I would say that Ford as a manufacturer did not respond that well to their mistake as I would have expected, however Burns took care of it all and more that exceeded my expectations. So would I deal again with Burns, I will never go anywhere else."
Mr Christopher Taylor, Stoke-on-Trent, 13/04/2015
"Service was booked in at a time suitable for myself and was completed earlier than agreed time which was even more convenient for me."
Mrs Susan Shaw, Congleton, 25/03/2015
"4th Successive car from Burns Garages and once again an easy process and excellent service. particularly from Ged."
Mr Slinger, ., 17/03/2015
"Well exceeded my expectations, a first class service."
Mr Taylor, ., 17/03/2015
"Nick the Motability Specialist was very helpful and explained everything to us when we came to collect the car."
Mr Hill, ., 17/03/2015
"Both myself and my wife always get exceptional treatment from all staff at Burns Garages. They are always welcoming and willing to help or assist in any way they can, no matter what the problem. We would not even consider going to any other Ford dealer even though we have plenty to choose from in this area."
Mr Phillip Reeves, Congleton, 10/03/2015
"No Hassle and a very good price for changing my car will definitely be using Burns Garages in the future."
Mr George Johnson, Prescot, 10/03/2015
"We recently purchased a new Focus from Burns' having done the rounds of a number of car dealers within Stoke-on-Trent,where we encountered all sorts of sales pitches,but at Burns' we were allowed to choose the car we wanted and pay for it the way we wanted,no pressure to buy,but all the advise expertly given by Neil Harrison..it was a pleasure to deal with old family business,with old family values..thanks to all but especially Neil."
Keith Sanders, Blythe-Bridge,Stoke-on-Trent , 02/03/2015
"They listened to what I wanted and matched the car and finance to suit me. It was stress free and all handles very efficiently. I was very impressed with everything."
Mr Jeremy Woodcock, Lincoln, 02/03/2015
"Ged Daly, my sales executive was very well informed about the car I was interested in. My part exchange was also bought from Burns and that's why I went back, service and after sales are excellent. The KA Edge is lovely to drive and I'm very happy with it. I will go back to Burns for my next car in about 2 years and will look at the Fiesta 5 door next."
Miss Jennifer Sumbland, Church Lawton, 13/02/2015
"Neil was brilliant with me and understood my circumstances, very polite every time I visited the shop."
Mrs Deborah Gartside, Biddulph, 13/02/2015
"It was a pleasure to do business with Mike. Also it was very kind for Burns to give me a lift back to my sisters when I had a small repair done at the Accident Repair Centre"
Mr Peter Thirsk, Warrington, 13/02/2015
"Neil Harrison made buying my new car an enjoyable experience. "
Mrs Diane Plant, Fulford, Stoke-on-Trent, 11/02/2015
"From the point of ordering my car to the date of collection, the sales person at Burns kept me fully up to date on my vehicle, from informing me when it arrived into the UK to it being transported to the garage. My collection of the vehicle was met with no delays and my appointment time for collection was perfect, with good time allocated to show me the vehicle and go through its features."
Mr Arthur Hill, Knypersley, 10/02/2015
"My overall experience at Burns is fantastic. All the people I have come into contact with are brilliant and treat me kindness and respect. As I am a disabled, widowed OAP they go that extra step to try and meet my needs. In particular Neil Harrison my super salesman and Paul the service manager have been magnificent nothing is to much trouble for either of them. Neither of them make you feel rushed or pressured even though they are busy and that is very important as you get older. Burns Garage is a team and you feel part of their family. I am so lucky to have them look after my car."
Mrs Janet Dickens, Sanbach, 10/02/2015
"My whole experience was great, love my car and the service I received and am looking forward to future contacts with Burns, I have been a customer for over 20 years, the staff are fantastic"
Mrs Jeannie Newton, Congleton, 10/02/2015
"Neil was brilliant so effcient, no time wasting, no horrible sales speak just caring,honest and did what he said he would do and always on time. I never had to chase anything. A pleasure to deal with thank you."
Mrs Nicola Hunter, Congleton, 10/02/2015
"Thanks to Nick Ford for making the purchase of my new ford ka a pleasurable and stress free experience.On collection of my new ka he explained all the key elements of the car.Burns have our recommendation."
Mrs C Bailey, Newcastle, 29/01/2015
"Neil from burns is a credit to the company always polite and willing to help absolute pleasure doing business with burns garage will deffo go there again"
debbie gartside, United Kingdom, 09/01/2015
"For a small dealer, Burns really go the extra mile to ensure you are completely satisfied and made to feel like nothing is to much for them."
Martyn Hill, Macclesfield, 29/12/2014
"Explained clearly the benefits of Ford Assistance, how it worked in conjunction with a connected mobile phone, and how it removed the need to subscribe to a third party emergency assistance service. "
Mr John Saner, Congleton, 29/12/2014
"Very good at tracking progress of manufacture and delivery and keeping me informed. Also very patient when explaining things."
Mr Keith Pearson, Biddulph, Stoke-on-Trent, 24/12/2014
"Everything was fine very professional service throughout."
Mrs Irene Armstrong, Knypersley, Stoke-on-Trent, 24/12/2014
"I have dealt with quite a few dealerships, all of which where major dealers but I have never been treated as good at any of them. Neil at Burns Garages Congleton is a credit to then and to Ford. I will be dealing with them again when I buy my next car."
Mr Colin Croston, Newcastle, 24/12/2014
"Ged looked after us brilliantly as usual. Between me and my partner we have purchase approximately 17 vehicles from Burns over the years always had fabulous service. Treated like a friend would always choose a family run business over a corporate. Rob Burns and his team are fantastic."
Miss Caroline Stubbs, Eccles, Manchester, 19/12/2014
"I cannot stress what a wonderful experience it was finding a family run no nonsense dealership. Excellent throughout the whole process of initial contact through to the final pick up of the vehicle. My entire purchase was over the phone and via email and I can only say that I have never dealt with a dealership that is so honest and upfront about the entire process. I have purchased all my vehicles from Bristol Street Birmingham over the past 10 years and i can only say that Burns has found a new customer who will ne looking at them first when purchasing a new vehicle. The car was immaculate throughout and the exchange process was flawless. Even my small request to see the vehicle under cover if raining was catered for. Ged Daly the salesman who handed over was polite and very professional, he looked after me and my family during the whole process of picking up my new car. I cannot thank Burns enough - what a great find. Excellent Dealership - will be recommending to family and friends."
Mr R Ghai, Smethwick, West Midlands, 18/12/2014
"Ged, the sales rep went out of his way to ensure that the experience was excellent."
Mr G Cooper, Kidsgrove, Stoke on Trent, 18/12/2014
"The whole team were very efficient and much better in terms of customer service than any place I have been before. The dealership cannot be faulted in my opinion and I felt like a valued customer."
Miss Emily Barton, Congleton, 16/12/2014
"I have been using Burns since 1997 and would definitely recommend to anyone of my friends they are friendly and helpful."
Mrs Sandra Morris, Rode Heath, Stoke-on-Trent, 16/12/2014
"Great car service and customer care."
Miss Emma Wright, Congleton, 04/12/2014
"Invited me to watch the vehicle go through its health check and agreed a time it would be ready by. Telephoned me to advise that it was for collection within the agreed time."
Mrs Norma Davenport, Congleton, 04/12/2014
"Dealer was very knowledgeable and was able to give me price information regarding the monthly payments very fast. I was very impressed with the dealership and will Definitely be using them again."
Mr Alex Oakden, Stoke on Trent, 27/11/2014
"This is the third new car we have bought at Burns Garage and each time the service from Neil has been outstanding. Well done and thank you for the excellent, efficient and professional manner in which you operate."
Mr Richard Dunn, Macclesfield, 24/11/2014
"Having brought all my new cars at Burns for the last 30 years I feel there is a level of trust that you get as fair deal. Burns is convenient and their staff are always very helpful and willing to put themselves out for you."
Mr Paul Wilkinson, Congleton, 21/11/2014
"Open honest prices...when said they'd ring back they did."
Mrs Emma Hine, Cheddleton, 21/11/2014
"Excellent communication and information. Wonderfully accommodating, exquisite service."
Mr Nicholas Andrew, Prescot, 18/11/2014
"I have dealt with Burns Garages for a number of years now and find them very professional and easy to talk to. They are a credit to Ford Motor Company."
Mr Trevor Machin, Stoke on Trent, 18/11/2014
"Great service overall. Third car I've had from this dealership, from salesman to receptionist everyone is helpful."
Mr Lee Swinson, Stoke on Trent, 14/11/2014
"Excellent customer service, Neil Harrison made the experience of purchasing a new car enjoyable, no stress, excellent employee."
Mrs Paula Williams, Liverpool, 14/11/2014
"I love the service ethic at Burns - both at back lane and canal street."
Mr Foy, ., 12/11/2014
"As always some high standard of service. Appreciate the opportunity to oversee the initial stage of the Mot and discuss issues with the engineer. Also appreciate the polite, pleasant and efficient way I was dealt with. The good communication of both program and completion also much appreciated."
Mr Bailey, ., 12/11/2014
"Extra special thank you to Gareth in Service for his time spent on my car."
Miss Garnett, ., 12/11/2014
"Once again, excellent service from booking in to end of job. Thank you everyone in service."
Mr Hague, ., 12/11/2014
"Mike in used cars has always been extremely helpful, which is why we are a loyal customer again."
Mrs Kennerley, ., 12/11/2014
"Neil was excellent at communicating. I also feel he took the time and trouble to help me choose the right car for my daughters needs."
Mr Knutton, ., 12/11/2014
"Burns Garage is a well established business in Congleton where the emphasis is on quality service and placing the customer first. It is a pleasure to be greeted and made welcome on each visit and feel secure in the knowledge the vehicle is in good hands."
Mr Peter Bartlett, Congleton, 10/11/2014
"Car developed a fault which related to re-calibration and software upgrade hence visit. Fixed while I waited. Had no qualms or concerns returning to Burns following world class service at point of purchase. I would not look anywhere else for service/repairs etc."
Mr Michael Fairley, Holmes Chapel, 06/11/2014
"The total experience with Burns garage has been 100% perfect. No improvement is required."
Mr Brosnahan, Leek, 06/11/2014
"Made the purchase experience "painless" no pressure from the sales staff. This is the third Ford my wife and I have purchased from Burns, so they must be doing something right!"
Mr Kevin Blyth, Holmes Chapel, 06/11/2014
"I bought a Ford previously (nearly 10 years ago) from the same dealer & I have had it serviced there since. The garage has proved consistently reliable, helpful & trustworthy. I therefore simply went to them for a new car."
Mr John Onions, Stoke on Trent, 06/11/2014
"Burns, being a local and family run business, have always provided me with excellent service and the recent car purchase was no exception. All the staff are friendly, knowledgeable and helpful and I look forward to many more years of support from them."
Mr Ian Gatie, Congleton, 03/11/2014
"A first class term of operatives are what Burns are all about."
Mr David Morris, Sandbach, Cheshire, 03/11/2014
"The staff at Burns are always polite, obliging, courteous. I have dealt with them for many years already and will continue to do so. "
Mrs Kathleen Gunn, Congleton, 29/10/2014
"I cannot think of anything to say that is negative. My purchase was handled efficiently and without any stress."
Dr James Patterson, Sandbach, 28/10/2014
"The whole experience of taking my car in for its MOT was perfect. The checking of the vehicle was quick. The MOT was carried out in the allotted time. The handing back of the vehicle was done with ease and everything was explained. Following the MOT the vehicle feels a pleasure to drive."
Mr Adrian Hill, Knypersley, 28/10/2014
Mr Alan Ford, Alsager, 28/10/2014
"Friendly team who were only too happy to help you and answer any questions. Was made to feel welcome from Start to Finish."
Mrs K Totton, Stoke on Trent, 23/10/2014
"My car was delivered on time, to the exact date. Very smooth transaction. Couldnt have been better."
Mr M Chaddock, Biddulph, 23/10/2014
"Nick Ford was excellent. He made me feel very comfortable from our first meeting. He was very patient with all the questions and did not mind repeating things when I didnt understand. I was made to feel very comfortable every time I visited the garage and whenever I made a phone call Nick answered my queries fully. This is the first time that I have bought a new car on my own and I had complete trust in Nick. Thank You."
Miss Porter, Congleton, 23/10/2014
"Had a lot of help due to car being fitted with wheelchair hoist. The salesman Ged Daly was brilliant and made the whole experience good and looked after my wife who is disabled."
Mr R Brough, Macclesfield, 23/10/2014
"Burns are a excellent long established family business. This is my second Ford bought from them. Sales and Service teams are of a very high standard. Ged Daley is a pleasure to deal with."
Mr Derek Turner, Congleton, 20/10/2014
"I chose to drive from Nottingham to Congleton (60 miles) to have my car serviced at (Burns) rather than use my local Ford Dealership (Sandicliffe). Burns offered better value, a much more personal service and were able to resolve fully a warranty issue, which my local Ford dealer did not seem to want to resolve. The service manager at Burns (Chris Welson) went the extra mile and deserves commendation for dealing with the minor problem with my vehicle effectively - First Class!!!"
Mr Andrew White, Tadcliffe-on-Trent, 17/10/2014
"Neils attention to detail and customer service was exceptional and will mean that we will definitely return. "
Mr Matthew Kelsall, Leek, 17/10/2014
"Dealt with Ged at Burns Garages. This is the second time I have been here as the service is excellent and very professional but also friendly. All the questions are answered and easily understood as other places I have been to rush through thins and then you forget what has been said. I previously had my first Ka from Bristol Street Motors in Stoke but the service was well below par, hence my visit to Burns, even though it is much further to travel for me. I cannot fault the service from Burns."
Mrs Karen Edgeley, Stoke-on-Trent, 15/10/2014
"My wife and I went to Burns garages after been to Bristol Street Motors in Macclesfield and the experience was totally different at Burns. I will never go Bristol Street again but I would go to Burns Anytime. There was no pressure we felt that questions we asked we answered honestly and accurately (something which didn't happen at Bristol Street, we also were told things which we later found weren't true). We will as a family now go to Burns as and when our cars need replacing. Everyone from reception to the cleaning staff were friendly and polite. I cannot recommend this company to highly they are a credit to themselves and to Ford. Many thanks for the experience. "
Mr Andrew Rae, Church Lawton, Stoke-on-Trent, 15/10/2014
"This is about the 4th Focus I have purchased from Burns Garages in Congleton and have generally dealt with Mr Neil Harrison who could not of been more helpful or extremely pleasant. I have always felt completely at ease when buying a vehicle from the Burns Dealership."
Mr John Gallimore, Stoke-on-Trent, 15/10/2014
"Reliability, polite service with the attitude that nothing was to much trouble for them, not found too often these days. Professional from start to finish."
Mrs Valerie Allen, Milton, Stoke-on-Trent, 15/10/2014
"Overall experience with Burns was excellent from walking in the showroom to collecting the car."
Mrs Margaret Foster, Stoke on Trent, 14/10/2014
"Very professional service from start to finish"
Mrs Pauline Williams, Birmingham, 14/10/2014
"Excellent service and the customer is always at the heart of everything they do. Nothing is to much trouble"
Mrs Judith Nicholson, Macclesfield, 14/10/2014
"Very pleased with the service. We were dealt with by Craig who was very polite & friendly & very helpful. Pleased with the car, can't fault anything. Would highly recommend the garage & service & staff."
Miss Wagstaffe, ., 14/10/2014
"Very pleasant with everything we received, service call back, etc thank you very much Craig."
Mr Moores, ., 14/10/2014
"My first visit but definitely no my last, everyone I met was very pleasant. "
Mrs Best, ., 14/10/2014
"Couldn't be happier. Nick Ford is very pleasant and extremely helpful."
Mr Critchlow, ., 14/10/2014
"Wonderful service, Mike was very helpful. Happy to recommend."
Mr Proudlove, ., 14/10/2014
"" I would just like to say how happy i am with my new fiesta st and how pleased i am that i choose Burns garage to purchase it from. Ged made me feel at ease right from the start and put no pressure on me to buy the car as you get at so many dealerships. Many Thanks."
Andy Sherwood, Telford, 10/10/2014
"I was really pleased with the customer service I received and it was the best handover I have ever had. "
Mrs S Tayor, Crewe, 08/10/2014
"We were extremely pleased with the service and love our new car. Thank you"
Mrs Irving Bell, 07/10/2014
"Ged was extremely helpful, would certainly buy another car after such a positive experience. "
Mr Goodwin, 07/10/2014
"Neil was fantastic. Great explanations and a thorough talk through to help me get to grips with the Fiesta's gadgets. Thanks"
Miss Rigby, 07/10/2014
"We are always happy with everything concerning choosing a new mobility car, and handover experience thanks to Neil Harrison for his efficient way he deals with everything."
Mr Mann, 07/10/2014
"Nick was fantastic. He explained everything so well and was kind and friendly in his support."
Ms Porter, 07/10/2014
"Nick provided great service from start to finish. Answered all my questions and made the whole process pain free. I couldn't be happier with the car and service provided. Thanks"
Mr Collins, 07/10/2014
"I was really pleased with the customer service I received and it was the best handover I have ever had."
Mrs Sharon Taylor, Crewe, Cheshire, 07/10/2014
"The customer service at Burns Garages Congleton was excellent. I was so pleased with the service. I emailed them a few days later thanking them for the excellent job they had done on my Fiesta ST."
Mr Bailey, Bollington, Maccesfield, 07/10/2014
"I have had mobility Focus cars from Burns Garages for the last 16 years. I think that in itself proves that I am fully satisfied with the car and Burns Garages also."
Mr Keith Craddock, Congleton, 07/10/2014
"Overall Satisfied with my purchase of the ST2 and enjoying its performance. Much Appreciated to Craig in Used Car Sales and service dept for checking wheel alignment concerns so quickly. "
Mr Davies, Stoke-on-Trent, 30/09/2014
"Extremely happy with service received from Mike."
Mrs Powell, ., 30/09/2014
"Excellent service form Chris & Paul in you service department."
Mr Jones, ., 30/09/2014
"Dear Mr Burns, once again its clear that you run a very professional company. Many Thanks."
Mr Fielding, ., 30/09/2014
"Excellent service from Ged and excellent preparation as usual. "
Mr Turner, ., 30/09/2014
"I found Neil very easy to deal wish he made the whole car buying process really stress free. I also found him to be extremely genuine and not at all pushy."
Mr Barratt, ., 30/09/2014
"Fantastic service overall could not of done anything better. However I must say after a awful experience with Bristol Street Crewe Ford, Burns Garages were able to give me confidence again in buying a new car form Ford. Very happy with my new car and service I received, must say Nick Ford was brilliant, he personally could not do enough for me and helped as and when I needed it! Thank You!"
Miss Jessica Darlington, Audley, 30/09/2014
"The staff were amazing and very patient going through details of their cars. They showed us round suitable cars to ensure we had the one that met our needs. The servicing of the vehicle was done quickly and well. Well done Burns of Congleton, I would certainly use you again and recommend you to family and friends as they recommended. "
Mr Steven Bibby, Biddulph, Stoke-on-Trent, 30/09/2014
"Very Happy with my buying experience. I like my fiesta so far no issues. Neil the salesperson was very good no pressure selling just informative and professional."
Mr Jeffrey Rodgers, Kidsgrove, 30/09/2014
"We can not praise Nick Ford sufficiently for his customer service. He was extremely informative and diligent in fulfilling our wish list regarding a new vehicle. I hasten to add that he simultaneously help me and my husband as well as our 24 year old daughter in purchasing new cars, adapting his approach to meet our very different expectations. Never pressurising any of us for quick decisions, taking time through out the whole experience. Really well done Nick we can not thank you enough! Jessica had a small mechanical issue after collecting her new focus but your actions in rectifying the problem was exemplary, again thanks Nick for being in hand when Jessica was upset. We have already recommended Burns and will continue to do so. I'm sure we ourselves will be a loyal customer if this brilliant service is maintained. We have purchased previously from Bristol Street and the difference in customer service is staggering "
Mrs Jennifer Darlington, Audley, Stoke-on-Trent, 29/09/2014
"We go back to Burns time after time - no Ford dealer nearer to our home in Liverpool comes close to competing with them. Neil Harrison has a personality and sales manner that is outstanding. We could not ask for better service. "
Mrs Margaret Boardman, Liverpool, 29/09/2014
"I have been very pleased with the service and advice Burns Garages and Sales staff gave to me, that since my purchase in August my parents have purchased a Fiesta from the same dealer. A fantastic service and no hard sell. Will definitely be continuing my business with them."
Mr Stephen Rae, Church Lawton, 23/09/2014
"Burns Garages provide a friendly approach to my servicing / purchasing needs and their manager in handling customer promotes almost a family concept. This "family" approach promotes repeat custom, in fact I live over 40 miles from the garage but always got to them in favour of local Ford dealerships and have done so in over 4 new car purchase(between my self and my wife) over the past few years."
Mr Balbir Jhheent, Birmingham, 17/09/2014
"Neil is an extremely competent salesman - he is very personable, attentive and approachable and we are very happy with the way he dealt with all aspects of the sale."
Mr Williams, ., 17/09/2014
"Definitely recommend the garage - all the staff were friendly, welcoming and helpful. Majority of time Nick Ford dealt with our order and we wanted to say a very big thank you to him. He could not have done any more than he did to make the car purchase more relaxing, friendly and he was eager to help as well and very informative. Thank you Nick!"
Mrs Darling, ., 17/09/2014
"Friendly and efficient staff. Carried out external examination of vehicle with me and pointed out any additional points requiring attention prior to carrying out the service."
Mr Donald Gordon, Congleton, 17/09/2014
"Thanks Craig for fixing me up with a great deal on Ford Finance. When I collected the car all the relevant documentation was handed over to me, fully explained, even recent bills for the tyre, brake pads etc, all services & mots carried out. The Kuga is a great car to drive & was very competitively price."
Mr Morton, Chesterfield, 09/09/2014
"Neil Harrison is excellent, bought 6 cars from him now. Recommend him to everyone purchasing a Ford."
Mrs Lindsay , Widnes, Cheshire, 05/09/2014
"Everything regarding the etc. was carried out to my complete satisfaction. Everything that Burns Garages provide is first class"
Mr Dorothy Woollam, Mow Cop, 01/09/2014
"Overall excellent service. Scott was extremely informative and helpful."
Mrs Scott, ., 26/08/2014
"Very professional. nothing was too much trouble. We have never been treated so nicely. Hyundai could learn a thing or two from you. We will definitely come back to Burns Garages and will recommend you to friends and family."
Mr Barry, Sandbach, 26/08/2014
"The dealer experience was the best I have ever experienced (I have experience of buying three other Fords and three Jaguars) Our salesman Nick Ford did everything he could to ensure that I was comfortable in the car and understood all the features. He also helped us get a quicker route back to the motorway and sent us a follow up email the next day to see how the journey was and make sure we were completely satisfied with the car. In short, the car is brilliant and Burns Garages were brilliant too."
Miss Joanne Mercer, Stratford Upon Avon, 26/08/2014
"Trouble free. I essentially did the deal over the phone, having seen the car advertised on Auto-Trader. Dealer picked me up from the airport, which saved 2 hours of travelling time. Altogether a good experience with absolutely no pushy sales tactics following my initial enquiry. Would recommend highly. Only issue for me is the distance to Aberdeen, but would do it again for the right deal. "
Mr Steven Black, Aberdeen, 06/08/2014
"We travelled fron Billericay in Essex and the salesman Nick Ford waited for is to arrive which was later than we expected and past the showroom closing time, but he never rushed us and explained everything fully in great detail and even made us coffee!"
Mr Kevin Brian Freeman, Ramsden Heath, Essex, 06/08/2014
"Car was ready when I was told it would be which is important as we travel 25 miles to use Burns Garages. "
Mrs Suzanne Norcott, Lymm, Cheshire, 31/07/2014
"Burns dealt with my initial enquiry and purchase efficiently. This is in complete contrast to the service I received from Bristol Street Motors, Crewe, Polar and Wilmslow. If BSM and Polar matched the deal I would still dealt with Burns for the professional approach throughout the process. I will be buying another vehicle shortly and I will look to Burns to source the car."
Mr Michael Fairley, Holmes Chapel, Crewe, 29/07/2014
"Excellent service as usual"
Mr Stephen O'Donoghue, Congleton, 25/07/2014
"Excellent service as ever from Neil"
Mr Mark Roberts, Liverpool, 23/07/2014
"Excellent customer service and workmanship"
Mrs Carole Baggaley, Kidsgrove, 21/07/2014
"We have been extremely happy with the customer service received from Craig and you continued support of Macclesfield Cricket Club. Many Thanks"
Mrs Ackerley, Maccesfield, 15/07/2014
"Very pleased with my purchase from start to finish. Craig was very polite and helpful, answering any questions I have very clearly. I would definitely recommend Burns Garages and Craig to anyone looking for a quality used car, thanks."
Mr Rowlinson, Liverpool, 15/07/2014
"Great friendly service, straight forward and felt I could trust the advice. Thanks very much."
Mrs Weinben, Cheshire, 09/07/2014
"The best car service experiences ever at Burns Garages Congleton, after 46 years of driving. "
Mr John Hanson, Gawsworth, Macclesfield, 07/07/2014
"I have used Burns Garages for a number of years and find them excellent both for purchase and servicing. Always friendly and helpful."
Mrs Angela Evans, Kidsgrove, 07/07/2014
"A nice friendly family garage, decent size courtesy car finished on time."
Mr Stephen Ball, May Bank, Newcastle, 07/07/2014
"Polite, Friendly, People not just the sales staff"
Mr C Edge, 03/07/2014
"I am writing to say how much the care and concern of your company for their customers means to me. Since my husband Roy died I am wanting to remain independent and be able to use my car safely, so I really appreciate the help I get when I ring with a query or concern. On this last occasion Paul,Paula and Scott all had a part to play in putting my mind at ease about a problem which I had encountered whilst out in my car. Thank you all very much indeed. Yours Sincerely, Mary Allcock."
Mary Allcock, Goostrey, 02/07/2014
"This is the 5th car purchased from burns, as always I found the experience spot on, Craig was especially helpful and reassuring. I cannot think of anything that you can do to improve this service. Many Thank."
Mr Beer, Stoke-on-Trent, 24/06/2014
"Excellent customer service with thanks to the salesman Ged Daly"
Mr Richard Ruane, Congleton, 23/06/2014
"Overall I was very pleased with my buying experience at Burns Garages, Congleton. Models of cars were explained to me, order placed efficiently and finance explained and arranged by dealer. The car was delivered within the time scale and when I collected the car all features were explained to me fully. I took advantage of the offer of another explanation about a week later regarding anything which I hadn't understood fully or forgotten! The was very useful. I would definitely recommend."
Mrs Ann Soonaye, Congleton, 20/06/2014
"I have always found the technicians at Burns Garage to be able to rectify, repair and solve any problems I have had over the past years of owning many Ford vehicles. I cannot regard them any higher than I do now.This based on nearly always having my own car and my wife's car serviced there regularly. I have on two occasions used other Ford dealerships over the past years and been let down with their service, this is why I will always use Burns Garage from now on. In my opinion "right first time" will always bring me back to Burns Garage."
Mr David Roper, Alsager, 12/06/2014
"100% to the staff in this garage, I'd been out all day trying to buy a car and sat around waiting for hours for other garages to help and make decisions, called in to Burns on my way home, 20 minutes later I'd bought a Fiesta! Customer service is long gone with the other networks now, Burns stands out from the crowd. I've never had a Ford before, but I won't shop anywhere else now!"
Dianne Copeland, Biddulph, 06/06/2014
"We both found Nick and Neil happy to go out of their way to help us - there were some problems with Motability which took more than a little persistence by both of them to resolve! They were both brilliant. I cant praise them enough a totally pleasant experience, we had been to Bristol Street Motors the day before - what a difference! We will never go there again, back to Burns for us every time."
Mrs Maryann Williamson, Stoke on Trent, 05/06/2014
"I bought my KA a few months ago from Burns and was left so impressed by the service I received. Great service all round. Many thanks :) "
Kelsey Link, Alsager, 29/05/2014
"The dealer was very friendly, patient & thorough with the information provided about my new car and all the other information. I have no issues with the service provided. The could not have been more helpful."
Miss Emma Cresswell, Sandbach, 27/05/2014
"Dealer offered advice on desirable specification and offered the free appearance pack. Following discussion decided not to adopt this....What Car magazine states the larger wheels ruin the ride. Dealer extremely pleasant to work with, provided good comms and took great care in ensuring car was perfect on collection."
Mr Steven Heathcote, Macclesfield, 15/05/2014
"I have always been impressed with Burns and the quality of work they do.They show they really value their customers and that is very important. I know my car is in the best of hands when I take it to Burns and always have peace of mind. The fact that they give the car a wash before returning the car to you is a much appreciated and kind gesture. Many thanks again."
Mrs Gillian Bowler, Stoke on Trent, 13/05/2014
"I found the process from the start to finish good, stress free and easy. I wouldn't hesitate to use Burns Garages again. A very big thank you to Neil Harrison from the New Car Sales team."
Mrs Karen Vernon, Congleton, 12/05/2014
"Perfect service in all areas"
Mr Richard Reddington, Altrincham, 08/05/2014
"Overall, I have been thoroughly impressed by the whole team at Burns Garages. They have been fully understanding of my needs on arrival at the dealership and offer great customer service, always putting the needs of the customer first. I would definitely recommend Burns Garages to family and friends. "
Mr Christopher Shaw, Stoke on Trent, 08/05/2014
"Excellent experience, no pressure from the sales team made buying my car a pleasure"
Mr George Johnson, Prescot, 06/05/2014
"One of the things that the salesman was good at was explaining in detail everything that I needed to know."
Mr Alan Kelsall, Stoke-on-Trent, 30/04/2014
"Excellent customer service."
Mrs Jeanette Birchall, Stoke on Trent, 28/04/2014
"Was very impressed with the overall customer service at Burns Garage and would recommend to others and definitely use again."
Mrs Charlotte Spencer, Sandbach, 28/04/2014
"This is my fifth new Ford purchased from Burns Garages and I would not go anywhere else. The whole team from Robert Burns to the salesmen, service department and girls on reception are just like part of the family and you always get treated very well and always with a friendly welcome whenever you go. Any problems are dealt with and sorted out as quickly as possible. I have been to other Ford dealers but they are not in the same league as Burns Garages"
Mr Phillip Reeves, Congleton, 24/04/2014
"Neil the salesman only lives two minutes from my home and I wanted to make sure the car would go down my drive. He came round in a Kuga and checked. Fabulous service from him and Burns from the moment we stepped inside the showroom."
Mrs Louise Hine, Leek, 24/04/2014
"I wish that all garages I have dealt with were as good as yourselves thank you"
M Wright, 15/04/2014
"Very good service. All OK. Mr A very nice and helpful"
Mr Ellerton, 15/04/2014
"Craig was professional but very friendly. Overall experience was excellent."
Mr Wood, 15/04/2014
"We have used Burns Congleton for a few years now as their personal service is excellent especially as they arrange to pick up our car at home leaving us with a vehicle and return it to us when the work is completed."
Mrs Shirley Haywood, Stoke on Trent, 15/04/2014
"I don't trust anyone to look after my RS, but I can trust Burns. They understand my expectations. I take great care of my cars and Burns make sure my car is safe and well looked after whilst it is in their care. Excellent and friendly service as always."
Mr Paul Massey, Stoke on Trent, 15/04/2014
"Completed the service of thew vehicle when they said they would and charged me the price agreed before starting the work, no hidden extras!"
Mr Vincent Whitmore, Natntwich, 14/04/2014
"I have bought a number of new Ford cars from Burns Garages in recent years. I feel I know them well and they know me equally well. I shall continue to use them as much as possible in the future providing that Ford has a model which meets my needs at that time."
Mr David Blamphin, Congleton, 14/04/2014
"I Have always found Burns Garages to be very accommodating and professional, nothing is to much trouble and Neil the salesman is a credit to Burns and Ford Motor Company. I would like to congratulate both Burns and yourselves for a very smooth and enjoyable experience. THANK YOU."
Mrs Diane Machin, Biddulph, Stoke-on-Trent, 14/04/2014
"We dealt with Nick Ford at Burns Garages Congleton. He was most professional and helpful right through the choosing and buying process. We are delighted with our new car and will recommend Nick Ford and Burns Garages to others wanting to buy a car."
Mr John Patrick O'Grady, Harriseahead, Stoke-on-Trent, 14/04/2014
"To be honest my friends and family deal with Burns due to the excellent overall experience. I cannot praise Neil Harrison enough as the whole experience from initial contact to confirm details from their website to speaking to Neil and to actually picking up the vehicle is second to none. I am always welcomed back more like a good friend than just another customer and this is something that carries through to the service department where they again welcome you by name and obviously take an interest. A model to how a Ford dealership should strive to be like."
Mr Stuart Dorcey, Runcorn, 10/04/2014
"I have been buying my cars from Burns for quite a while now and always come away as a satisfied customer. I am able to ask the 'daft' questions without feeling silly and find that the whole team at Burns from the receptionist to the parts manager are very friendly and helpful. The sales team do not use a pressurised sell or try to blind me with technology and will always give me time to think a sale through. I trust the company. "
Mrs Stephanie Dulson, Leek, 10/04/2014
"Whole process from initial phone enquiry about the vehicle to actually driving it away was great. Neil was very professional, helpful and knew what he was talking about."
Miss Sarah Daley, Liverpool, 10/04/2014
"This is the third car my family have brought from Burns and they have always been extremely friendly, very knowledgeable and helpful. Always happy to do that little bit extra for you and you never feel pressured or rushed to make a decision. Thank you for all your help and no doubt I will visit Burns-Congleton again for my next vehicle. Why go anywhere else!! Kind Regards Carol Scholes "
Mrs Carol Scholes, Congleton, 09/04/2014
"I collected my Fiesta (2011 plate) yesterday (Friday 4th) and I have found all the garage staff I have spoken to on the phone and in person friendly and welcoming. Being a family business my family and I, have felt like family. Mike in the second hand sales team as been very honest and helpful in dealing with the sale, giving all the family time to view and test the car in their own time. You have a client for life now from be (see you in three years time. Again many thanks for your service and of course the car."
David Walters, Mow Cop, 05/04/2014
"The whole experience of changing my car was dealt with in a really professional way and all questions raised were dealt with. Nick Ford really looked after us."
Mr Anthony Lees, Holmes Chapel, 04/04/2014
"I have had dealings with Burns for over 30 years and have always found them welcoming and helpful in every respect."
Mr Brian Burggy, Congleton, 04/04/2014
"I am very impressed with my for fiesta especially as I had a bad experience with a ford escort many years ago. Its an absolute pleasure to drive and I can't get enough of it. Neil Harrison at Burns Garages was absolutely fabulous and so clued up about Ford vehicles. My previous 4 cars have been purchased from new but I have never been looked after as well as at Burns. I am really impressed with them and would recommend them to all my family and friends and will definitely use them again in the future especially for servicing etc."
Mrs Pauline Jones, Stoke-on-Trent, 02/04/2014
"Everything first class from ordering my new car to taking delivery. Well done Burns Garages, very friendly people."
Miss Carol Hunt, Biddulph, 02/04/2014
"My salesman Nick, was warm, friendly and very informative. I did not feel at all pressurised into the sale. I will definitely consider buying from Burns Garages again and will be asking for Nick "
Mrs Jennifer Follett, Congleton, 31/03/2014
"A big thank you to Karl and everyone at Burns Garages. I have just purchased a focus from only seeing photos. The whole process from start to finish was simply,straight forward and nothing was a problem. Thanks again Karl for your excellent service."
Paul, Heanor, Derbyshire, 21/03/2014
"Very Helpful in picking my car up for service as I was looking after my granddaughter at the time and had no alternative help. Delivered car back later that day. All staff very polite, pleasant and helpful. "
Mr Terry Middleton, Kidsgrove, 21/03/2014
"This was a simple warranty issue which Burn's completed as always in an efficient, friendly and professional manner."
Mr David Watts, Bignall End, Stoke on Trent, 19/03/2014
"Mike (Used Cars) was extremely helpful and friendly my family all commented on how nice he was."
Mr Blythe, 11/03/2014
"After some bad experiences at other garages. I initially found a garage with excellent customer service. The treatment we had was excellent and I really felt valued. Thank you"
Mrs Summers, 11/03/2014
"My experience at Burns has been excellent and I don't have any complaints at all, in fact Nick who dealt with us was extremely helpful when I picked up the car on the aftermath of the terrible storms and my husband having emergency heart surgery! Well done, Nick"
Mr Andrew McNell, Congleton, 10/03/2014
"Friendly and straight talking - no messing about trying to get extra work or putting me off. Just listening to the problem, had a quick look to check that really was what we though, booked it in the following week and fixed it. Just what you want."
Mrs C Yates, Stoke-on-Trent, 28/02/2014
"Excellent all round service, will recommend. Many thanks (Karl - Used Car Sales)"
Mrs Hulme, Congleton, 25/02/2014
"Thanking Darren Wood and Larry for all the help I received at the body shop for 1st class job."
Mr Boon, ., 25/02/2014
"Dear Paul, Just a note to say thank you again for your kindness to us on our journey there from Cornwall. We've had a customer services letter to take part in a survey and have certainly told Ford of your brilliant service. Also please the thank the lovely young ladies on reception. Regards"
Chris & Ivan Simpson, 24/02/2014
"Was the smoothest car purchase I've had"
Mr Nelson, Leek, 11/02/2014
"Thanks to Mike Aldred (Used Car Sales) for his courteous and cheerful manner."
Mr Stephen Woolliscroft, Leek, 11/02/2014
"Couldnt be happier with my new car! I love it....excellent service and communication with Karl (Used Car Sales)"
Mrs More, ., 11/02/2014
"Craig (Used Car Sales) was perfect. Thanks love the car"
Mr Riane, Biddulph, 11/02/2014
"Excellent service - made the process very easy"
Mr Smallman, Congleton, 11/02/2014
"The handover was first class, time was taken to explain all the details, the salesman understood that it is not possible to take in all details at once, and told me to call back if I had any problems"
Maj. Allen, Congleton, 11/02/2014
"I have always found the service that I have received at Burns to be of a very high standard. It is clear that they care about their customers and their needs. The service area is first class with coffee and the internet available for anyone who wishes to use them. The staff are always courteous and friendly no matter the circumstances."
Mr Grant Bremner, Congleton, 11/02/2014
"I have to say that I was very impressed with the way the sale was conducted,it was very professional.Nick who dealt with me was excellent throughout."
J Smith, Stoke-on-Trent, 05/02/2014
"Excellent service, came and looked at the car on the Friday, and purchased it on the Saturday. Very friendly staff on 2nd hand car sales...."
Mr Craig Chesney, Chapel en le Frith, 04/02/2014
"You cannot fault Burns Garage, from the minute you book your car in for a service their service is exemplary, as soon as you walk through the door you are greeted with courtesy. Cannot find fault with the staff."
Ms Geraldine Frost, Congleton, 04/02/2014
"Excellent service from Karl, this was the 1st car from Burns, but I dont think it will be my last. Thank you."
CRAIG CHESNEY, Chapel en le Frith, 03/02/2014
"This was my first new car ..... My Parents have dealt with Burns for many years and have always had excellent service. I was very impressed because I was treated as the customer and not the son of an existing customers. "
Mr Daniel Clarke, Runcorn, 29/01/2014
"I found Burns Garages to be a very friendly and professional dealership. The best that I have ever brought a car from."
Mr Alan Walklate, Stoke-on-Trent, 29/01/2014
"I was frustrated with the issues with the vehicle as this was such a recent purchase. But I am please with the commitment and support that was given. I hope I do not have anymore further issues with the vehicle. Thank you for the support from Mike & Paul and your engineering team."
Mr Hill, ., 21/01/2014
"One of the best Ford Service Garage. A pleasure to deal with all the staff."
Mr Naz, ., 21/01/2014
"Mr Darren Wood, Terry and the staff at the body shop are unique in the high quality of their work and service. I have used their service over many years and based on my 50 years with RSA finally as AGM they are exceptional."
Mr Cupper, ., 21/01/2014
"Excellent service from Ged. This is the 7th car my wife and I have purchase from Burns in 14 years. The main reason we keep returning is the excellent choice and fantastic service."
Mr Cole, ., 21/01/2014
"I felt comfortable during the purchase process, things were clarified for me if there was something I was unsure about."
Mr Broomhead, ., 21/01/2014
"Excellent and considerate service, guaranteed to produce customer satisfaction. "
Dr Eakin, ., 21/01/2014
"Nick in New Cars totally professional, credit to Burns Garages"
Mr Carter, Scarborough, 21/01/2014
"Very pleased with the way Nick Ford handed over my car, and went to a lot of trouble to explain details - realising that a lot of information cannot be taken in quickly and call in if you have any problem."
Mr Allen, ., 21/01/2014
"Overall I am very satisfied with the service at Burns Garage Congleton. I felt that the indicator wasn't clicking in position properly. The date was booked straightaway for the following week. I was unable to pick the car up before the Service dept closed and they left the keys with Sales, I thought this was very kind and understanding."
Mrs Natalie Watson, Congleton, 17/01/2014
"The service was excellent, very helpful and supportive. We had purchased a mobility scooter which was quite big. Neil and everyone at Burns were very helpful. Neil helped so much with purchasing the right car to accommodate the scooter which was stressful for us at times. However, he dealt with us efficiently and calmly and we are very pleased indeed. The whole experience with Burns was excellent throughout. Thank you for all your help. "
Mr Michael Bailey, Congleton, 17/01/2014
"Purchased a Motability vehicle from Burns Garages back in October. Cannot fault the service which I was provided with by Nick the Motability specialist. Very Knowledgable salesman, kindly showed me around the car and how to use all of its features before leaving the dealership. Special mention must go to Nick for the way trated both myself and my mum following a problem with an adaption that had been fitted to the vehicle. Stayed back with us until 8:30 pm as I was unable to drive off the forecourt until the RAC had been out to look at the problem. Cannot thank him enough !. Happy New Year..."
Chris, Shaw, 31/12/2013
"Wow,once again great service."
Mr Andrew Shaw, Liverpool, 30/12/2013
"Ged was very helpful and made our experience of buying our new car very easy and pleasurable. I would recommend Burns Garages to friends and family."
Mrs Jane Ruane, Congleton, 24/12/2013
"They did what they said they would, and made the buying process simple."
Mrs Sandra Blyth, Holme Chapel, 13/12/2013
"Made to feel important from the moment you arrive at the showroom, throughout the whole process while waiting for the vehicle to arriveand after sales care. Feel confident to get in touch with any worries or queries if we have them. This is our 2nd S-Max and we are extremely satisfied and well pleased with the brand and its comfort and performance. Have recommended them to others by word of mouth or giving them a ride in it. Didn't expect to be so impressed by extra features on Titanium 160 compared to the Zetec 140 but they are great. Thanks FORD! "
Mr Michael Hodnett, Newcastle, 13/12/2013
"Burns Garage team what can I say, excellent all round services. Sales persons who know how to sell a car. Mike Aldred was friendly and very helpful. It nice to see that there is a car company out there who are professional, have a no pressure sale, honest approach and know what they are talking about. It was great to go to a dealership and have excellent customer services, a big thank you to Mike Aldred who was extremely helpful and friendly. The journey was worth the long distance and Mike has sent me a touch up pen as promised, for the few marks on the car which is expected for a used car but they are cosmetic. I am sure if I have any issues Mike and the team will be helpful if I have any questions. I would highly recommend Burns Garage and I will be happy to purchase my next Ford at Burns Garage. "
Michael, Birmingham, 12/12/2013
"Excellent service,I am very satisfied. Thankyou to Burns Garage!"
Mr Nicholas Dodd, Congleton, 10/12/2013
"As always the service from sales through to service is 1st class. I would only ever use Burns as I have never had such a good service at any other dealer in 25 years of buying Ford."
Mr Stuart Dorcey, Runcorn, 09/12/2013
"My car is a motability car and my daughter relies on it. There was a mix up with fuel and several problems to sort, Burns Garages was exceptional throughout. They even delivered the car back to my house 'amazing'."
Mrs Karen Eardley, Biddulph Moor, 06/12/2013
"Presentation of salesman, Mr Harrison was impeccable and knew how to address you."
Mrs Julie Childs, Burntwood, WS7, 26/11/2013
"Mr Karl Totton was professional, courteous, polite at all times and had extensive knowledge of his product. We were very impressed with him."
Mrs Harrison, Heron Cross, Stoke-on-Trent, 12/11/2013
"My last 4 cars have been Fords and I have always used Burns, they are an excellent local company with an overall really good customer service ethos."
Mr Stephen Evans, Congleton, 12/11/2013
"This dealership portray very honest approach. No hassle, just made you feel comfortable. Excellent service."
Miss Gillian Longworth, Newcastle, Staffordshire, 12/11/2013
"Dealer was extremely helpful through out the entire process, especially with some customer requirements I was looking for on my new Fiesta.. I felt like an appreciated and valued customer. I Have purchased a New Car from Burns Garages previously and would purchase another car from them in the future with confidence. "
Mr Shane Baddeley, Stoke-on-Trent, 06/11/2013
"Everything was ok from dropping the car of to picking it up later. I was asked if I wanted a coffee whilst they got my car on the ramp ready for inspection then taken into the garage to complete a check list and then they told me what time it would be ready. I came back at the time stated and the car was ready for pickup. Everything was very good and I will be going back there when the next service or car in needed."
Mrs Susan Chapman, Goostrey, Crewe, 06/11/2013
"A good welcome and a smile is always there at Burns and my surname is pronounced correctly. If the person on reception is on the phone when you arrive there is always someone in the background who is alert and comes to you as soon as they are able to. I make the effort to come from Stoke-on-Trent and the garage is out of the way for me really and the extra cost of getting there and back home. But you can not beat their customer service and they have become competitive on service pricing. "
Miss Zenia Dawybida, Burslem, Stoke-on-Trent, 06/11/2013
"Wound not hesitate buying a car from Burns Garages again. The service we had was excellent. Craig Capewell was the most helpful and genuine salesman we have ever dealt with. Thank you."
Mr Morris, Oswestry, Shropshire, 05/11/2013
"From Initial vehicle enquiry to collection I was most impressed with the service provided by Mike at Burns. The car is in lovely condition and represent superb value for money. Thanks to Mike for collection me from the local train station after a long journey from Surry. I would not hesitate to recommend Burns to anyone. "
Mr Hugill, Surry, 05/11/2013
"An Exceptional service from sales and afterwards with all the dealings. Thank you excellent."
Mr Shaw, Church Lawton, Stoke-on-Trent, 05/11/2013
"Very welcoming experience, professionally delivered and we were also encouraged to look around the showroom at the rest of the Ford range available. I took my son along age 22 and the sales staff were glad to answer any of his questions on the models on view."
Mr John Shaw-Twigg, Liverpool, 05/11/2013
"This is our fourth purchase from Burns Garages and as you can see we are coming back every time due to the fabulous service we receive from Robert Burns and his team."
Mrs Jane Bourne, Congleton, 05/11/2013
"Burns Garages Congleton went out of there way to make sure I had a car while my car was in for its first service. Paul who works there met me in his own time to collect my vehicle from me as I was at work and made sure there was a car for me to use whilst mine was in for its first service. I have to say that its 100% to all the staff that work there. Thank you."
Mrs Virginia Edgeley, Audley, Stoke-on-Trent, 30/10/2013
"I think that Burns did everything they could to ensure my car buying process was a smooth and stress free as possible. This is the second time I have been there and will definitely be returning in the future."
Mr Rory Pointon, Kidsgrove, Stoke-on-Trent, 29/10/2013
"I was very impressed at the way I was treated by the salesperson (Ged Daly). He asked if I had any concerns and if I had any queries after I had take delivery of the vehicle, then I shouldn't hesitate to get in contact so he could sort it out. I am very happy about the service of Burns Garages in Congleton. I wont hesitate to recommend them to family and friends."
Mr Edward Slack, Macclesfield, Cheshire, 29/10/2013
"I was very satisfied with all the work carried out and would highly recommend Burns Garages Congleton."
Mr Reginald Chesworth, Alsager, Stoke-on-Trent, 29/10/2013
"It is a family run business where nothing is a problem. They have always dealt professionally with any questions or queries. I would always return to Burns Garages even though it is not the closest for dealership to me."
Mrs Judith Nicholson, Macclesfield, 29/10/2013
"As an elderly person, I do not do an enormous amount of mileage. However, this is the third car I have purchased from Burns in Congleton, and I would not go anywhere else to purchase one. Their sales pitch was excellent, nothing is to much trouble for them, even when they have to explain something more than once to me. I have my cars serviced at Burns Garages Congleton and this service is also excellent. "
Mrs Kathleen Gunn, Congleton, 29/10/2013
"The experience at Burns Garage was brilliant and a credit to the name of Fords, Neil Harrison could not have been more helpful than anybody. We will definitely look to them in the future for all our needs."
Mrs Valerie Allen, Stoke on Trent, 29/10/2013
"The salesman came out in the heavy rain to show us the controls, very impressed with Ged very nice gentleman, will be going back to see him in the future."
Mrs Janet Barker, Leek, Staffs, 29/10/2013
"There is nothing Robert Burns and his staff could do better. They always provide an excellent service. Polite, friendly and knowledgable staff. No more expensive than a back street garage either! I would not hesitate in recommending them to anyone. Always first class service."
Mrs Judith Shatwell, Congleton, 22/10/2013
"No High pressure salesmen, but knowledgeable, helpful salesman who ensured that we made the right choice of vehicle for us."
Mr James Pritchard, Stoke-on-Trent, 22/10/2013
"Neil took a great deal of time to explain the features of the car and took us for a test drive, even though we turned up with no prior appointment approximately 15 minutes before closing on a Sunday afternoon. Throughout the whole process New was courteous and kept us fully informed of where we were in the delivery process. My wife is absolutely ecstatic with her new car."
Mr Alan Knapper, Biddulph, Stoke-on-Trent, 22/10/2013
"Neil Harrison was fantastic."
Mr Andrew Lovegrove, Knypersley, Stoke-on-Trent, 16/10/2013
"My Ford dealer was very helpful explaining all the different models that were available in the Ford Ka range and explained in detail, the interior technology."
Miss Louise Standring, Congleton, Cheshire, 16/10/2013
"I was pleased with the overall service I got from Burns. I rang Bristol Street at first and was unhappy with the price and level of service I received on the phone."
Mrs Millward, Cheddleton, Leek, 16/10/2013
"The Ford Dealer made me feel like a valued customer and were available at any time to answer any queries I had about my new Ford car."
Mr John Standring, Congleton, 16/10/2013
"Everything was perfect. Fully satisfied"
Mr Stefan Williams, Kidsgrove, 15/10/2013
"At Burns Garages, all the staff including Technicians are always friendly and keen to oblige. It is always a pleasurable experience. I would not use any other garage."
Mrs Linda Daniels, Mow Cop, Stoke-on-Trent, 15/10/2013
"Excellent Customer service. Very Helpful and Friendly"
Miss Rebeca Jennings, Stoke-on-Trent, 15/10/2013
"I had concerns over the vehicle being 3 cylinder and the affect that my driving would have on the engine and since I have been driving Vauxhall Astra's for several years and they have 4 cylinder. I was assured that my driving technique would adapt quite easily and that like all newly acquierd vehicles there would be a certain amount of "getting used to" the new car. I have now done several trips in my new car, and what was said is very true. I am very pleased with my newly acquired Ford Fiesta and the knowledge that Burns Garage is there if I have any queries; and the fact they are only too ready to help."
Mrs Glennis Challinor, Newcastle, Staffs, 10/10/2013
"Very happy with the service at Burns Congleton and would recommend them to a friend"
Mrs Kathryn Jones, Congleton, 10/10/2013
"The salesman ( Neil Harrison ) at Burns garage was very good. I have bought both of my Ford Fiesta's from him, and I have been very pleased with them and the after sales service I have received."
Mr Shaun Robinson, Biddulph, 04/10/2013
"Excellent customer service, maintenance and feedback. I can't fault their attention to detail in fact my husband has just bought a Focus estate from them as they are so good and reliable as are Ford cars in general."
Mrs Suzanne Edwards, Leek, Staffordshire, 04/10/2013
"The salesman answered all our questions fully and competently and the whole buying process was completely stress free and enjoyable (unlike another Ford garage where we have ongoing problems with our other car which we recently bought that have not being dealt with in a customer orientated manner.) Burns were very refreshing in their approach and nothing was too much trouble - would definitely buy another car from them and recommend them!"
Mrs Elizabeth Whitehurst, Macclesfield, 04/10/2013
"I've now bought two cars from Burns Garage Congleton and traveled about 48 miles from Wolverhampton for the pleasure would certainly use them again over my local Ford dealer. Its the first car dealership that I've dealt with in forty two years of motoring that hasn't insulted me with the price for a part exchange. "
Mr Felix Zelcs, Wolverhampton, 04/10/2013
"Burns Garage always make you feel welcome and safe nothing is to much trouble for them. We have been very happy with Burns for many years now our daughter and friends have cars from them and they are happy with their great service in Sales and Repairs."
Mrs Dawn Wyatt, Berryhill, Stoke on Trent, 01/10/2013
"The whole dealer experience was easy and very professionally conducted by the dealer"
Mr Kevin Manning, Liverpool, 01/10/2013
"I have recently picked up my 3rd new car in 6 years and would like to thank Neil Harrison for the smooth handover from one vehicle to the other. Excellent service as usual. As I use my car for my everyday business, it's important that I receive a good back up service to ensure that my car is off the road as little as possible. The service I receive from Chris, Paul and the rest of the service team is superb. They understand the importance of my car to my business and always respond to any requests immediately without any fuss. I am always treated as a valued customer and in the past have recommended Burns Garage to my friends and family and will continue to do so. Keep up the good work! Many Thanks!"
Anthony Hodgkinson, Biddulph, 26/09/2013
"Burns are always an absolute pleasure to deal with in terms of sales and service."
Mr Ian Hancock, Biddulph, 19/09/2013
"I've heard a lot of good things about burns garages but they really did exceed expectations. Mike Aldred the salesman was great we explained we were on a bit of a time limit due to holidays and wanted a car by the end of the week. With in an hour and a half we had part exchanged our old car chosen a new car, set up the finance plan and driven away in the perfect car. After visiting a number of places we found burns to be the most helpful, friendly and best value around! Thank you I love my new car!!!!!! "
Rebecca , Biddulph, 14/09/2013
"A1 - Karl was great - friendly, polite, courteous. Arranged sale via telephone and everything was very smooth. I was made to feel at ease, very welcome after a long car journey down. Karl stayed behind on the Friday night - long after hours and nothing was too much trouble. There was no rush even though he was staying back late. Took care of the kids with TV and hot chocolate and given excellent info/full check of vehicle controls etc. Very, very impressed with Karl"
Mrs H Whyte, 13/09/2013
"The Salesman Mike Aldred was excellent throughout the purchasing procedure. He is an asset to your company."
Mr Woollam, Scholar Green, 10/09/2013
"I had gone to Bristol Street Motors Stoke originally and was disgusted by the service I received there, so was quite apprehensive about going to another Ford dealership. Burns Congleton couldn't do enough for you. The service was brilliant and I was very well looked after. Feedback I've had from other people I know who've been to Burns has been the exact same. Will definitely be using Burns again in the future."
Mr Robert Brown, Biddulph, 09/09/2013
"I have bought my cars and had them maintained at Burns for many years now. Always great service and competitively priced with NO unexplained nasty surprises. To a non-technician like me this has helped build my trust in the company and helps to ensure my ongoing loyalty to the 'brand'."
Mr Leslie Jackson, Congleton, 05/09/2013
"There was a scrape on the front that was unnoticed but this is being resolved and was no hassle or issue. I appreciate being dealt with honesty and with respect. The professionalism and values of the family business were clear. I expect that this service will continue through servicing and any issues we may have."
Mrs Horax, 03/09/2013
"Was dealt with by Mike (UCS). A fantastic guy and a great ambassador for Burns. Friendly, honest, knowledgeable. Like a family member. A wonderful service from start to finish. Would recommend to anyone and will definitely come back again. Thanks, great car too. "
Mr Steven Kelly, The Wirral, 03/09/2013
"The salesman I dealt with - Neil Harrison was truly excellent during my purchase of my new car. He was careful to listen to my questions and answered everything completely to my satisfaction. Burns Garages is a star in the Ford Dealership and i would definitely choose them for my next purchase."
John Burnett, Leek, 30/08/2013
"The friendliness of the staff at Burns is second to none. Nothing is ever too much trouble, and they are always extremely polite and helpful."
Mrs Bradbury, Scholar Green, 28/08/2013
"I have already recommended Burns Garages to family. The service for start to finish was perfect. The information given was again without fault."
Mr Andrew Vaughan, Biddulph, Stoke-on-Trent, 27/08/2013
"We were so satisfied with our treatment at Burns Garages and the salesman. My daughter has just bought a New Ford Focus from him on our recommendation."
Mrs Susan Shaw, Biddulph, Stoke-on-Trent, 27/08/2013
"The whole team was very welcoming and helpful. The Service Manager has been excellent in attempting to solve a problem with the car's management / fuel system as soon as possible."
Mr Patrick James, Alsager, S-o-T, 27/08/2013
"Mike made the whole process of us buying the car stress free and a most enjoyable experience, what a lovely man. We will definitely recommend Burns to our friends."
Mr Andrews, Betley, 20/08/2013
"I have dealt with Burns for many years and they have always given satisfaction. This is a Motability car and Burns have always taken great care to ensure that everthing is suitable for us."
Mrs Joan Calvert, Congleton, Cheshire, 13/08/2013
"Burns Garages new car sales made use feel at home. They explain everything, from all the specs and performance of the different models to the handover of the new vehicle. They make the whole process very easy and I have dealt with them for years. I travel 190 miles to and from Burns Garages to change my cars. As a family we have travel to Congleton (Burns Garages) from various parts of UK, a total of 10 times and we will again in the future as the service is that good there"
Mr John Milligan, Northumberland, 13/08/2013
"Have been using Burns garage for the past 10+ both for purchasing of new vehicles as well as service and repair and have always found them to be excellent both from the work and the staff."
Mrs Carole Baggaley, Kidsgrove, 12/08/2013
"The dealer is excellent at showing and talking through the problem and solution."
Mr Alan Proctor, Congleton, 09/08/2013
"I received excellent service from the gentleman who took my keys off me in the morning and handed them back to me upon collection. I had problems turning the air conditioning on and he was patient and helpful."
Mrs Annalisa Redding, Brown Lees, Stoke on Trent, 09/08/2013
"Always a pleasant professional service from Burns Garages."
Mrs Susan Semple, Holmes Chapel, 06/08/2013
"Very friendly and helpful best Ford dealer around. Thanks Burns Garages."
Mr P Swift, Biddulph, Stoke on Trent, 06/08/2013
"We have bought two new cars from Burns Garages in the last year, with Neil Harrison being the salesperson each time. He has been outstanding and we could have not wished for better service."
Ms Susan Orwin, Macclesfield, 06/08/2013
"Very impressed. No issues"
Lesley Jill Cox, Alsager, 30/07/2013
"The whole experience was exceptional. I don't think Burns Garages or the salesman could improve. I was impressed how the salesman (Nick Ford) always answered my questions completely. His knowledge of the new technology on the Focus was exceptional. I would recommend both Burns Garages and Nick to anybody. I would not go anywhere else when it is time to purchase my next Ford. I'm exceptionally satisfied with the whole experience of purchasing my new Focus from Burns Garages. "
Mr Andrew Hulson, Stoke on Trent, 30/07/2013
"My wife and I have always found Burns of Congleton first class in every way, for example, communication, attention to detail and service. The sales executive Neil Harrison is always most helpful in every way, and a pleasure to deal with. We also purchased our previous vehicle a 2.0ltr Focus Ghia from Neil Harrison and again we had excellent service from all the staff and the garage at all times. The owner Mr Robert Burns is always on hand to ensure that their high standards are maintained."
Mr Peter Barker, Alsager, 30/07/2013
"I have been using Burns Garages for about nine years and I find them hassle free for both Sales and Service. Firstly for a trouble free Mondeo I kept for eight years and now a not so quite trouble free Focus. First Class Dealership. "
Mr Brian Johnson, Church Lawton, Stoke on Trent, 25/07/2013
"Apart from giving me the car for free, I cant think of anything that could have been better."
Mr Mark Roberts, Liverpool, 25/07/2013
"Many thanks to Darren Wood and his team at Burns Accident repair centre, Who very quickly assessed my Ford Kuga following an accident, collected my car, leaving a courtesy car, and returned my Kuga looking like new again, and all in 1 week. Excellent service, friendly staff. I would recomend Burns of congleton."
Mr J Wedgwood, kidsgrove, 24/07/2013
"I have used Burns Garages in Congleton for a number of years for mine and my families vehicles, and always without exception been completely confident and satisfied with the service provided. Over the years staff may have changed and new staff appeared but the service has never changed. I have always been provided with a cheerful, knowledgable, helpful and personal service. service management and staff nearly always recognise me by name making you feel like a valued customer and they always know your vehicle and any special requirements. Prices are always quoted and known in advance in advance and always a phone call is made to advise of any additional requirements and whether they are urgent or require attention at a later time. I am always confident that all the required and any additional requested work will have been carried out as agreed and my car will be in perfect condition when it is returned to me. I have always the utmost confidence and satisfaction in all work carried out on my vehicles and look forward to many more years of Burns looking after my vehicles. Why would I go anywhere else? "
Mr Neil Stuart, Congleton, 23/07/2013
"This is the third motability car I have had from Burns Congleton. Nothing is to much trouble for them no matter want I ask I always get a result I understand. Any help I need whilst in the showroom is offered immediatley. The servicing dept are great from the receptionist to the technician, I am treated with respect and politeness. The motability advisor (Neil Harrison) is very competent and trustworthy, he has on occasion offered help on a variety of problems and what I think to be silly questions. When I ring or visit the dealership I dont feel that I am a customer, but a friend. I am always offered coffee and a nice chair to sit when I enter. I have had Fords from when I was a teenager but my lataest is a dream C-Max Titanium. Ford have done me proud over the years and I think they will continue to do so in the future. I have tried to be honest in my opinion of Burns of Congleton and I hope to use them in the future too, they're not the closest Ford dealer but to me they are the best."
Mr Martin Wardle, Newcastle, Staffs, 23/07/2013
"I was very satisfied with Burns Garages, the salesman was very helpful, this is the second car I have purchased from them. I would definitely purchase from them again."
Mr Sydney Parsons, Endon, Stoke on Trent, 22/07/2013
"I at the time could not drive my current vehicle, as I required an automatic. Neil my salesman was very friendly and knowledgeable about the vehicle and the offer they were doing at the time. Neil took me on a test drive and explained all the features the car had to offer and the package I was getting, Neil's background as I found out was purely Ford. I went to Burns by taxi, and very kindly Neil ran me home. I was kept informed every step of the way by Neil as to when my car would be ready for collection, and Neil again, very kindly came to pick me up on the day of collection. On arrival at Burns I was offered coffee, whilst the paperwork was being signed off. Two weeks after taking delivery of my car, I received a phone call from Neil, to ask how things were and to see if there were any problems. I can only say my experience with Burns is fantastic, would use them again and most definitely recommend them to friends and family, a superb family run business, thank you. "
Mr Andrew Jackson, Alsager, 15/07/2013
"The whole experience was very good from when we went to look at the car to when we went to collect it."
Mr Neil Waterhouse, Leek, Staffordshire, 15/07/2013
"Excellent service/provider/customer interface and above all, mutual trust."
Mr Graham Lowe, Stoke on Trent, 15/07/2013
"All the staff at Burns Garage were very professional, friendly and helpful at all my visits."
Mrs M Wallace, Stoke on Trent, 04-06-2013
"Neil Harrison, sales head, provided the most open and trustworthy service I could have wanted. He deserves special mention. In my opinion, Burns Garages are fortunate indeed to have in him a personality who connect so comfortably with the customer. He must convert lots of browsers into customers. If Ford UK had a Neil in each dealership they would have no competition. Over the years, privately and in business, I have dealt with hundreds of dealers. Neil is better than any I recall, by a distance. Him apart, my faith is now in Ford quality assurance, so fingers crossed."
Mr Derek Fallows, Leek, Staffs, 25/06/2013
"After trying my local Ford dealers in Glossop and Stockport who seemed more interested in selling me finance than a car, it was very refreshing to deal with Burns Garages."
Mr Robert Parkin, Glossop, Derbyshire, 25/06/2013
"Very pleased indeed with Burns of Congleton - friendly, knowledgeable staff who have evidently carried out the work (our KA's first annual service) very capably and concientiously. One really nice touch, which may be familiar to you as standard practice in many vehicle dealerships but was new to us as owners of our first brand new car since 1989: the had been carefully washed after its service-session and was driven round to Service Reception's front door whilst I settled the bill, so that I could drive straight off in my car knowing that is was immaculate both mechanically and in appearance."
Mr Robert Griffiths, Congleton, 24/06/2013
"I have been going to Burns now for 15 years for my mobility car, I would not go anywhere else, they are excellent in everything they do! The staff are polite and helpful, a real pleasure."
Mrs Kay Sharpe, Biddulph, Stoke on Trent, 21/06/2013
"He could not have done better in anything at all. The overall service we received and always receive is excellent and far better than we have received anywhere else. You have excellent staff."
Mr Terry Maddock, Stoke on Trent, 21/06/2013
"I took my vehicle to Lookers with the same problem last year and they failed to fix it. So I decided to let my local Ford dealer Burns of Congleton to try and fix it. They fixed it first time & I am very pleased with their service."
Mr K Hughes, Mow Cop, Stoke on Trent, 21/06/2013
"Having dealt with Burns Garages for many yearsI still find them as good as ever. So I will still go there for any repairs or anything I require, why change?"
Mr Stan Brown, Congleton, 21/06/2013
"We needed the C-Max to take a somewhat handicapped family member away on holiday.The decision was last minute and Burns Garages did everything possible to get the car ready on time. The holiday was a success, the car providing the the space and comfort that was required."
Mr David Blamphin, Congleton, 21/06/2013
"Could they have done better? Not in my opinion. I entered the date for the service & MOT on the wrong day on my calender. They took the time to ensure they contacted me, and were flexible in the (late) arrival time. They gave no impression that this was a problem to them."
Mr Roy Hill, Leek, Staffs, 21/06/2013
"I feel like Burns couldn't of been anymore helpful. Neil in particularly helpful, before I drove my car away from the garage, he showed me all the buttons, lights and wipers etc. Derek, in the workshop, also carried out the PDI and did a brill job as I've had no problems. Very pleased with Burns "
Miss Stacey Bounford, Packmoor, Stoke on Trent, 21/06/2013
"Excellent overall, no complaints and the whole thing was handled very nicely."
Mr William Hall, Northampton, 13/06/2013
"I would never buy from anywhere else or take my car for a service elsewhere. The same goes for my family's as Burns are that good."
Mr Stuart Dorcey, Runcorn, Cheshire, 06/06/2013
"Staff always very polite and helpful."
Mrs Denise Joyce, Congleton, 06/06/2013
"My whole experience with Burns of Congleton was, I felt, excellent from start to finish and I would have no hesitation in recommending them or their products."
Mr Peter Sayers, Macclesfield, 06/06/2013
"I am a lady driver and I feel that I was talked to in a proper way as with other garages who sometimes talk down to you. Very pleased. "
Mrs Elaine Lister, Macclesfield, 06/06/2013
"I have been to see Neil for the last 9 years. He is very helpful and understanding. I would definitely go back Neil again"
Mrs Linda Hall, Macclesfield, Cheshire, 03/06/2013
"Burns have always provided excellent service."
Mr Alan Carman, Congleton, 31/05/2013
"I took my mobility car for a service, very helpful and polite, excellent in every way."
Miss Joan Bailey, Chell Heatth, Stoke on Trent, 31/05/2013
"I was completely satisfied with the dealer, in every aspect, from my initial enquiry to the handover of my new car"
Mrs Jaqueline Billington, Congleton, 31/05/2013
"Neil helped us to decided on the engine of our new car as the 'cc' is much lower than when we purchased our last vehicle. Neil advised us the car would perform as well if not better than our existing car, and it does. I would trust Neil's judgment implicitly."
Mr Clifford Jones, Newcastle, 21/05/2013
"I bought my new Focus off Ged who understood what I wanted and how I wished to finance my new car. He is a very competent Ford salesperson who understands customers needs."
Mr Eric Rowland, Brown Edge, 21/05/2013
"As usual Burns Garages gave me the best customer service possible. I will return as I have done for the past 16 years. I am completely satisfied with the work carried out on my vehicle and the service I received."
Mrs Wendy Hancock, Stoke on Trent, 16/05/2013
"I bought my Focus from you 12 months ago, it had a free winter service check, which went very well. It has just had a free 12 month service, which was part of the deal when I bought the car. All went fine, I had two problems with the car, first was a loose mudflap which was fixed during the service, the other was a problem with the sat-nav. This was solved a few days later when a spare part was available. This job took around 3.5 hours in total, the staff in service reception were all very helpful offering to brew up for me quite a few times and some chocolate biscuits. The car has a free major service in 12 months time, I look forward to seeing all the staff again. ( keep the chocolate biscuits on hold ) "
Mr Stuart Davenport, Macclesfiled, 14/05/2013
"Whatever you ask them to check - it is normally done. You are not made to feel inferior however much knowledge you are lacking regarding queries with the vehicle. We have used Burns for a long time now which should speak volumes."
Mrs S Hall, Leek, Staffordshire, 14/05/2013
"Great customer service, courtesy car provided as requested and excellent technical service."
Mrs Jane Chrimes, Macclesfield, 14/05/2013
"The whole experience was excellent. Nice to have the car brought round to the door when leaving."
Mrs Emma Tomkinson, Newcastle, Staffordshire, 14/05/2013
"I am a mobility customer and I have found Burns Garage excellent in every way."
Mrs Mary Hunter, Biddulph, 14/05/2013
"My Concerns were answered fully. The people were polite and pleasant. The communication was excellent"
Mr Andrew Wood, Biddulph, 25/04/2013
"On first walking into Burns Garages just to find out about trade in from Renault to Ford I was made to feel welcome offered a test drive before I made any commitment to changing my car every step was made simple. All was explained and assured would be no problem if I need more help."
Mrs Shaw, Congleton, 24/04/2013
"Its very strange I'm very cautious when spending large amounts of money but at Burns Garages I felt completely safe. I didn't feel pressurised I felt the sales rep was very honest with me and explained everything I needed to know and more as there were questions I should have asked but didn't need to as the knowledge of the rep was superb. Cant speak highly enough of this dealership. Keep up the excellent work."
Mr Sharrocks, Stockport, 24/04/2013
"Burns Garage staff are always exceptionally polite, welcoming and provide a high level of service. We have two ford vehicles and with the level of service provided by Burns I have no intention of taking them anywhere else for servicing, MOT, repairs, tyres etc.. I have and I will in the future recommend Burns Garage to others. I am always very pleased with the service and the personal way they treat their customers."
Mr C Parks, Holmes Chapel, 19/04/2013
"This is the third car I have bought from Burns and my wife has also purchased a car from them. As always Burns are very customer orientated and always offer an excellent service all round, including the Service department and Accident Repair Centre. They always give that extra personal touch which so many garages do not these days and offer very competitive prices. That is why so many people keep returning year after year"
Mr Phillip Reeves, Congleton, 18/04/2013
"This is my third car on the Motability scheme that I have had from Burns of Congleton. Each time I have dealt with Neil who has shown me the utmost courtesy and professionalism whilst at the same time being friendly and attentive. This has consequently made me feel completely at ease and a valued customer. I would not hesitate to deal with him again - it goes a long way to help put someone in my situation at ease and feel confident I am getting the best car suited to my needs. "
Mrs Jaqueline Needham, Stoke on Trent, 18/04/2013
"The sales person was completely genuine, not pushy or overbearing like so many sales people can be. He was very informative and there question he could not answer. He made the experience of buying a new car, pleasurable, easy, very smooth. Overall perfect."
Miss Wendy Simcock, Macclesfield, 18/04/2013
"Very good service, cannot fault anything. Everything we asked about was answered immediately. Would certainly deal with Neil at Burns again. "
Mr Phillip Eley, Leek, 18/04/2013
"Neil Harrison at Burns was professional and easy to talk to, giving me confidence in asking questions, and to be sure the car and the deal were right for me"
Mr Peter Tomkinson, Newcastle, Staffs, 18/04/2013
"Excellent from start to finish. Made to feel special and welcome"
Mrs Vicki Bailey, Biddulph, 18/04/2013
"Service experience was excellent as usual. Being a Motability vehicle, the questions regarding cost were not relevant. I have never had a single problem dealing with Burns and hope to continue my relationship for many years to come."
Mrs Christine Roberts, Buxton, 18/04/2013
"Very satisfied indeed, Burns have serviced my Fiesta for a good many years. Lovely car and very good customer care, far better than Polar Ford Wilmslow, would not go there again!! Looking forward to years of happy driving."
Mrs Barbara Hockenhull, Macclesfield, 18/04/2013
"Eveything went smoothly and on time. No complaints whatsoever."
Mrs Joanne Tomlinson, Biddulph, 18/04/2013
"I was first recommended to Burns Garages three years ago when I was looking for a new Fiesta and have used them ever since. I always find the staff courteous, but friendly and very helpful, at Canal Street and Radnor Park body repairs. I never have any problem getting a courtesy car and everything always runs smoothly. Burns are now the garage for me and I have no hesitation in recommending them to anyone and can only speak highly of them to people. "
Mrs Patricia Barnard, Macclesfield, 18/04/2013
"having spent all my working life in the motor industry from apprentice mechanic to sales and onto sales training and mystery shopping nationally I have found Burns Garage to rate as possibly the best with all the staff in all the departments really friendly and efficient. Well done all of you."
brian jarvis, congleton, 31/03/2013
"Thank you Neil for your wonderful service and for making the purchase of my lovely new Fiesta a great experience from ordering to collection.A big thank you to everyone at Burns for their advice and help over the years with my previous car especially Chris and the staff at the Service Dept.and Darren,Larry, Michael and staff at the Accident Repair Centre."
Mrs Reeves, Congleton, 30/03/2013
"The service i receive from Burns is always excellent. Despite working next door to another Ford franchise dealership i prefer to take a days holiday to enable me to take my car to Burns instead."
Mr Paul Newman, Biddulph, 28/03/2013
"Burns are a very good garage"
Mr Haigh, Leek, 28/03/2013
"I was introduced to the technician performing the service and he discussed the condition of the vehicle and advised on an early tyre renewal. He pointed out a small bulb failure which was replaced without additional charge. The car was left for me in front of the reception entrance. "
Mr John Beech, Frodsham, 28/03/2013
"My overall buying Experience at Burns of Congleton was perfect, I had previously visited Bristol Street Motors in Crewe but on my brother's recommendation went a few miles further to Burns. The salesman that i dealt with, Neil Harrison, explained everything perfectly and i have in fact recommended that my cousin pays him a visit as he is currently looking for a new small car. "
Mrs Jane Caroline , Crewe, 28/03/2013
"Very friendly staff who didn't overpower us when we were considering buying our fiesta, they had time to spend explaining all the different packages available as add-ons, and were happy to go to any lengths to please. We would recommend them to anyone considering buying a ford."
Mr John Hibbert, Congleton, 28/03/2013
"I have purchased from burns before and everything went smoothly and explained fully at each step. Would recommend highly."
Mrs Terry Middleton, Kidsgrove, 28/03/2013
"This is not my first time, buying or using Burns. Hence my return. I much prefer a family run garage. I find the customer service at the bigger companys such as Bristol Street etc, simply do not compare."
Mr Paul Frost, Leek, 28/03/2013
"Customer relations are clearly a major concern to the whole company, particularly the servicing area. That is why I continue to be a customer of theirs after 10 years of experience."
Mr Hammett, Congleton, 01/03/2013
"Excellent Service all round, have had 3 new cars from this dealer and wouldn't go anywhere else."
Mr Oakfield, Biddulph, 01/03/2013
"As usual all staff involved from booking service, to taking the car for the service are exceptional. And nothing is too much trouble. I always wait while the service is taking place and the staff could not be anymore helpful. Other garages could learn a lot from Burns. "
Mrs Christine Dorcey, RUNCORN, 08/03/2013
"Dealer was excellent. Car was ready early and was washed. Will definitely go back again."
Mrs Sandra Blyth, Holmes Chapel, 21/01/13
"I have four Ford vehicles, ST's and RS and they are all maintained by Burns Garage. The dealer takes the time to understand me and my expectations. Their work is always thorough and I have complete trust in their knowledge and repairs. They respect my cars and are always flexible when it comes to booking them in for work. I travel 25 miles to get to this dealer because they are the only Ford dealer I will trust with my cars. My recommendations have gone out to family and friends who have now bought Ford's from Burns. They are an excellent dealer."
Mr Paul Massey, Tittensor, 21/01/13
"They went out of their way to get my 7 seated vehicle fixed as a matter of urgency. As a childminder, I need it on a daily basis."
Mrs J Bracegirdle, Smallwood, 25/01/13
"The salesman made the deal very easy, stress free and we achieved the exact deal to suit our needs. We were also kept very well informed."
Mr M Chaddock, Biddulph, 25/01/13
"Very helpful. Took a lot of time to go through things when picked up the new car."
Miss C Minshull, Macclesfield, 15/01/13
"Greeted by the owner on arrival. Met with the mechanic who talked things through. Given a fixed competitive price for new tyres. Given a good summary of the work done. Overall, an excellent experience."
Mr P Doyle, Congleton, 21/01/13
"Provided information in respect of the car that I had not been able to locate within the handbook. Service Manager went out of his way to show me certain aspects making me feel valued and as though time was not an issue just going the extra yard (and it was raining at the time so he brought the vehicle under cover so that I was able to see what had been done). Excellent."
Mr Joseph Cumberbatch, Knypersley, 10/01/13
"Basically excellent all round, nice place to have a look around a few cars on the forecourt while I was waiting and also very close to the Town Centre offering almost anything."
Mr Oliver Stubbs, Alsager, 09/01/13
"All aspects of purchase excellent, salesman very knowledgeable and knew all our background from us buying a Focus and Fiesta three years ago. Kept in regular touch to keep us up to date on manufacture and delivery. Nothing could be improved."
Mr Ian Chadwick, Congleton, 31/12/12
"From the first point of contact with Nick the sales person at Burns of Congleton, I knew we had made the right decision to buy our next vehicle from Burns. He was very pleasant, honest and helpful in all our dealings with him. Parting with such a large amount of money is never an easy thing to do but Nick made the experience much easier! Excellent is the best I can say. Thank you."
Mr Paul Roebuck, Bosley, Macclesfield, 17/01/13
"He explained everything in great detail for me to understand in a very friendly and confident manner. Overall my experience was 100% happy with."
Miss Nicola Louise Dootson, Oldham, 31/12/12
"Very easy and pleasant dealership. Very helpful and attentive and the car being washed was fab too!! Would defo use again."
Miss Vesna Price, Smallwood, 16/01/2013
"My Dear Old Puma has had its MOT today,The customer service is second to none and always is, very thorough, transports me home, keeps me on the road year in and year out, thankyou to everybody, nothing is too much trouble, no hassle no problems happy motoring in 2013 and onwards."
Suzanne Dimiler, Congleton, 19/12/2012
"Everything about the service was excellent. They arranged for someone to drop me off back at my home address and then returned the vehicle to my home address when the service had been completed. Five Stars and the family run element of Burns Garages is something you really notice in the professional way everyone operates."
Mr Adrian Hill, Knypersley, Stoke on Trent, 05/11/12
"Excellent service all round, from quote to booking, parking, to calling on completion and follow up. Thank you Burns Garages."
Mr Steven Sagage, Norton Chase, Stoke on Trent, 07/11/12
"I always find the staff on reception and in the Service Department helpful and efficient. Would thoroughly recommend the Dealership at Congleton to anyone."
Richard Garnsey Ltd, Congleton, 26/10/12
"During the initial vehicle inspection, an oil leak was noticed underneath the car. Happily a replacement gasket was available and fitted at the time meaning a further booking was not necessary. Very pleased with all at the Dealership."
Mr P Bartlett, Congleton, 02/11/12
"There was a slight over estimation on the delivery dates of the new car. The dealer was very helpful in taking our existing car as we had been unsuccessful in trying to sell it privately. Very impressed with the Dealership. You can tell it is a family run business."
Mrs C Worthington, Macclesfield, 14/11/12
"Excellent customer service and treatment in the Dealership"
Ms Harvey, Harriseahead, 27.10.12
"Service was great, staff personable and happy to answer queries. Very happy with the service"
Mrs R Carwardine, Congleton, 26/11/12
"Phoned me to check that i wanted the work that needed to be done and gave me an accurate price."
Mrs Angela Evans, Kidsgrove, 23/11/2012
"Nothing at all to report, we called in one afternoon and even without an appointment we were attended to very well. A big thank you neil the sales person who exchanged our car for the new one on his dealing with everything and even a follow up call two weeks later to ask if everything is o.k with the car. Burnsgarage can't do enough for you they are very helpful and very polite, if they weren't then we would not have been back as many times as we have. "
Mrs Susan Chapman, Goostrey, 22/11/2012
"Excellent service as always provided by Neil, completely hassle free negotiations and pleasant experience when picking up the new vehicle. Probably the only thing that could have been done better would be to let me have the car for free!! {joking] "
Mr Mark Roberts, Liverpool, 22/11/2012
"We were extremely pleased with the service provided, from getting the part exchange price for our trade in vehicle through to taking delivery of our new car. The salesperson [NEIL HARRISON], was through in all parts of the deal, and has followed up with calls to ensure that we are happy with the new car. We will definitely return to Burns Garage for our future purchases, and will happily recommend them to other people. "
Mr Gerard Rice , barnsley, 22/11/2012
"Robert Burns is always available to deal with any concerns and is very helpful."
Mr Harold William Machin, Congleton, 22/11/2012
"My experience was excellent and i felt very welcome and accomodated to through out. What was handled very well was that my part ex car completely broke [scrap yard] before the handover and they were very helpful with the money and knocked a bit more off the Ka to make it a bit easier to find the extra money to cover the part ex."
Mr Richard Bates, blythe Bridge, 22/11/2012
"From my initial enquiry, last year, about the new focus st, i was regularly kept up to date with new information being released reguarding specifications, release/availability date etc and following my order i was kept informed about its progress. The staff at this dealer are very customer focused. "
Mr Stephen Bleakley, Congleton, 16/11/2012
"Unlike my experience at another Fords dealership i found Burns to be straightforward and clear with all information and negotiations. They were not pushy and were content for me to be in control of the situation. A very pleasant change from some experiences i have had and psychologically very astute."
Mr Robert Harry Wakefield, Congleton, 26/10/2012
"Neil was absolutely brilliant in all aspects from start to finish, he is a credit not only to Burns- Congleton but to ford as a company and deserve recognition."
Mrs Hilary Dawson , Congleton, 26/10/2012
"Dg62YWM Arrived on time in perfect condition and ready to drive away after a good explanation of the controls. Burns will offer a free check of the car at 1500 miles and have offered a service plan covering 2years or 25k miles. I will take up burns garages offer to ensure the car remains in tip top condition we have changed to petrol automatic and find the car very smooth to drive. Garages in this area keep running out of diesel fuel so we thought a change to petrol would would be a good idea. Wenda dobson"
Mrs Wenda Dobson, Congleton, 26/10/2012
"The dealer representative Neil was extremely helpful all through the purchase of the vehicle and when we went to collect it from Congleton the process was very quick and no hanging around, he had all the papers ready for signing and was very pleasant and helpful to us. We were surprised at how quickly we were able to complete as some other garages we have had to wait a good while. Seeing as we had travelled a fair way and to go back again this was very good indeed. "
Mrs Maureen Pattullo, Liverpool, 26/10/2012
"Always a pleasure to do business with Burns in Congleton. Still feels like a family firm and I've dealt with the same salesman for the purchase of my last 3 cars. Always excellent service from him and other members of staff in various departments I've dealt with."
Mrs D Sutcliffe, Macclesfield, 10/09/12
"We have returned many times to Burns Garage for services and repairs and we collect a new car tomorrow. That will be three Burns cars on our drive. This can only prove how happy we are with their overall set up and credit to their service."
Mr N Lythgoe, Rode Heath, 01/09/12
"Excellent service as usual from Neil Harrison. Gave us all the facts in simple terms and an extremely competitive price, taking the need away from having to "haggle" which I hate."
Mrs J Brito Alvarado, Congleton, 18/09/12
"Not a lot to say other than a good job; well done!!! Best regards Mrs Kathleen Maddock."
Mr R Maddock, Sandbach, 07/09/12
"Burns Garages consistently provide and excellent service."
Mr B Bartholomew, Sandbach, 10/09/12
"I have always trusted Burns Garage. I have been to rival garages e.g. Bristol Street and they simply do not compare. I'm a very happy customer and will always use them for buying, servicing and repair."
Mr P Frost, Cheddleton, 15/09/12
"Excellent service every time I have been. Everyone was very polite and helpful. Thank you Burns Garage."
Mrs C Laing, Biddulph, 24/09/12
"I am consistently impressed with the service and quality of Burns Garages. They are efficient and trustworthy and good value for money."
Miss H Derricott, Congleton, 25/09/12
"Ged Daly looked after us very well. We were very impressed and will definitely be back when we need another car."
Miss J Pratt, Stoke on Trent, 26/09/12
"Excellent liaison between different departments within the dealership, resulting in excellent customer service levels."
Mr R Dunn, Macclesfield, 30/09/12
"Everyone at Burns Garage made my wife and I feel very special. Nothing was too much trouble and they put up with all of my questions and lack of knowledge of the vehicle with patience and understanding. During the process I was contacted regularly, not pestered, given time and space to decide exactly what I wanted and every effort was made to meet our requirements. There is a requirement for the smaller, family run garages, as well as the big conglomerates and Burns is an excellent example of that's why 'smaller is better' principle. A great ambassador for the FORD brand. Well done BURNS."
Mr J Cumberbatch, Knypersley, Stoke on Trent, 30/09/12
"Service Manager very good. Parking & collection easy, Overall satisfaction."
Mrs C Oakes, Biddulph Moor, 27/09/2012
"Dealer gave me full confidence not only in his ability as a very competent ford dealer, but also gave me full confidence in the ford product"
Mr Geoffrey Hollins, Stoke on trent, 27/09/2012
"This is the 4th new car we have made with burns garages at Congleton. We had excellent service from the salesman who was always welcoming and very helpful. My car is fantastic, i am really pleased. I have already recommended a colleague who also has since made a new car purchase. On each occasion and including this burns have been excellent and it is difficult to find any fault or area for improvement, very satisfied with the whole experience."
Mr Ian Hancock, Biddulph, 27/09/2012
"They did everything i expected and more to make me enjoy the purchase, so much so that i have brought two cars from them in the last 6 months. They were excellent."
Mr Paul Latham, Cheddleton Park, 27/09/2012
"Burns did not do one thing well, they did everything exceptionally well. "
Mrs Dawn Wyatt, Stoke on trent, 27/09/2012
"Dealer gave me full confidence not only in his ability as a very competent Ford Dealer but also gave me full confidence in the Ford product."
Geoffrey Hollins, Church Lawton, 01/09/2012
"They did everything I expected and more to make me enjoy the purchase - so much that I have bought two cars from them in the last 6 months. They were excellent. "
Paul Latham, Cheddleton, 02/09/2012
"Burns Garages, Congleton provide an excellent service, were courteous, very pleasant and I would happily recommend them."
Carol Cook, Newton Abbot, 31/07/2012
"Previous poor experience at the hands of Polar Ford - shoddy service, economical with truth etc. - gave me concern as to whether I wanted to do business with Ford in any shape or form. Mindful of this, with a degree of trepidation, I approached Burns. They were all that Polar Ford failed to be. Impressed with level service and the whole set up I will use them for my first point of call."
Mr Fairley, Holmes Chapel, 17/08/2012
"The vehicle was the third car we have had from Burns Garages under the Motability scheme. They are very helpful and friendly and offer a special session with their technical staff to explain how everything works. They also do a free vehicle check at three months."
Joan Calvert, Congleton, 10/08/2012
"Excellent customer service, very attentive, listened to our needs and requests, kept us fully informed without us feeling any pressure. It was a very pleasurable experience and we would have no doubt in recommending others."
Jane Oldfield, Congleton, 23/08/2012
"The staff were friendly and extremely helpful, making the customer feel important."
Ann Morgan, Kidsgrove, 18/07/2012
"The salesman was very helpful, not over pushy, had a very good knowledge of all vehicles in the Ford range. We just viewed the Ford garage in Crewe but left because we didn't feel comfortable looking round as the salesman followed us around, didn't give us a chance to browse at comfort and was very very pushy. The Mondeo is a lovely drive, it feels solid and a quality finish. We also have a Vauxhall Insignia but it pales in comparison to the drive in the Mondeo! Our only slight niggles are that there isn't an auto setting on the headlights and apart from the White the colour range is a little "old man-ish"."
David Gibson , Church Lawton, 25/07/2012
"I have always been impressed with Burns Garages in Congleton.I have always had very good to excellent service from them and this occasion was no exception. I would definitely recommend Burns Garages and I have both my Ford Galaxy and my wife's Ford Focus serviced and repaired there. I was pleasantly surprised to receive a bill for the service that was actually lower than expected. The service managers at Burns, both Chris and Paul, are always attentive and explain what needs to be done and the estimated costs. I have complete trust in their ability to deal with any service or repair issues I might have. In general there is nothing that they did that could have been significantly better."
Mr C Parks, Holmes Chapel, 02/07/2012
"The whole process was made very easy and stress free by all at Burns Garages. Everything was laid out in plain English and the prices of the cars were brilliant. Upon receiving my car, I was given an in-depth demonstration of all it's features, from the indicator stalks to the built in Bluetooth and parking sensors. There were no problems during the whole time that I dealt with Burns. I would definitely recommend them to others."
Rory Pointon, Kidsgrove, 30/06/2012
"Nick was excellent from initial enquiry, explaining the different range of Fiesta's on offer. To sourcing the colour and model I required. He gave an excellent handover and I'm very impressed with the service that I received. "
Deborah Parr, Leek, 30/06/2012
"They are the best you could wish for."
John Bridgett, Leek, 18/07/2012
"We were extremely satisfied with the whole buying experience. The salesman was friendly but not pushy which we liked. We would definitely recommend friends to use Burns Garages."
Charles Skeet, Congleton, 05/07/2012
"Neil was most attentive to detail, explained the car features and the best way to finance the purchase. Hand over was easy and quick which proved to be a pleasant experience."
Roger Kingsley Bourne, Kidderminster, 29/06/2012
"I keep going back to Burns Garages to buy my Ford cars because the staff are professional but friendly. Always go the extra mile such as pairing up my hands free phone when i bought my new car from them."
Stephanie Dulson, Cheddleton, 19/06/2012
"All service done with great efficiency and pleasant staff."
Jeremy Wichelow, Congleton, 14/06/2012
"Burns continue to give high standard quality service year on year, which gives customers confidence to return without worry."
William Torr, Macclesfield, 12/06/2012
"General comment: Very impressed with Burns Garages; we have only ever been in the position to buy a brand new car on two previous occasions in 40 years of car driving and one of those (Fiesta PVT 755W) was from Burns Garages back in the day too. Their great strength is their long standing as a well regarded, family run, independent garage. Because they are a smallish concern in a distinct small town locality, you feel that you and all their other customers really matter to them. You do see a LOT of Burns cars around the local area. I would not feel the same about a big dealership that is part of a national chain, where you probably wouldn't meet the same salesman twice and you as a private buyer are very small beer compared to the fleet buyers. This time round we were originally looking, as normal for us, for a second hand car; we had about 8000 to spend and wanted to return to a Ford having had (very satisfactory) Vauxhalls for the last two times. Burns second hand salesman Mike was excellent with us, showing us some beautifully prepared second hand Kas and Fiestas. He came out with us on test drives, answered questions knowledgeably and he obviously has a wealth of Ford car experience. We had discounted new vehicles as probably too expensive but he suggested going across to the showroom to look at new Ka and Fiestas ranges; I don't know whether that cost him a sales bonus - if so it shows commendable integrity on his part because the rest is history. We were so impressed with the new Ka Metal that salesman Nick showed us that...we bought it! The differential between a newish s/h Ka and a brand new one really was reasonable enough at Burns prices to be a stretch worth making. We had also done a bit of looking elsewhere to compare but the Burns deal won hands down. Nick was brilliant to deal with, again nothing was too much trouble and we were really pleased to have bought our new car from Burns of Congleton. I tend to think this of every new car we get ( whether new or second hand) but on this occasion I am DEFINITELY right: this is the best car we have ever bought in terms of value, suitability (we only need one car now both children are grown up and away from home so it suits us fine as a twosome of a certain age), style, equipment, performance, economy, running costs, dealer support, everything. We are both delighted with our new car and are delighted with the car buying experience offered by Burns Garages. Excellent!"
Robert Griffiths, Congleton, 10/05/2012
"I had my car from Arnold Clark and I have not got any trust in them. I took my car to Burns as family have used them for years. I will always take my car to Burns for anything needed."
Kate Waby, Congleton, 02/06/2012
"I am treated with politeness and respect and feel really welcome."
Lynn Brooks, Congleton, 31/05/2012
"Excellent and professional service all round, especially our salesman Neil."
Elizabeth McGuiness, Middlewich, 20/06/12
"Mentioned that I was going to play golf whilst my car was being serviced and was offered a lift to the golf course, as I didn't have any transport. I was then offered a lift back after I had finished to collect my car. Staff were very helpful and polite and was more than pleased with the experience."
Mr A Smith, Crewe, 03/05/2012
"They provide an excellent service and advice. I've already recommended fellow workmates to go to Burns in Congleton."
Mandy Taplin, Biddulph, 11/05/2012
"Neil the new car sales manager was excellent, on our initial enquiry about a new vehicle he could recall almost every detail about the Ford Focus that we had purchased new from Burns Garages in 2005, which is no mean feat after 7 years. There is nothing that I could say to improve on the service that we received when purchasing our new Fiesta. As an aside we did visit another dealer in Stoke on Trent a few weeks before as we were passing and found the service at this dealer to be lacking, they couldn't even supply a brochure for us to look at."
Brian Pearson, Leek, 31/05/2012
"The whole purchasing process was excellent I could not fault anything at all in fact I shall go back to Burns Garages when I decide to trade in my car in the future."
Karen Stubbs, Congleton, 18.05.12
"He was able to accomodate around me in the sense that most of the deal was done via email due to my work commitments."
Angela Frackleton, Liverpool, 19.05.12
"Super experience. Very impressed with the service overall. Much appreciated the car wash at the end of the service - thank you very much."
Gillian Bowler, Kidsgrove, 16.04.12
"Having previously bought Ford's from Burns, we have always found them to be very genuine and honest with us, and never felt pressured into buying from them, and have always felt very relaxed with them, which is how we like to do business."
Janet Pilling, Congleton, 29.04.12
"Flawless....Nothing to improve on at all..."
Michael Plant, Stoke on Trent, 21.04.2012
"You are made very welcome on entering the dealership even with a liverly toddler in tow. We have purchased a car from Burns Garages on several occasions and from the salesman Neil at other Ford dealerships in the past and have always been extremely satisfied. I always recommend Burns to anyone I know who are considering buying a Ford as I know that they will be treated with the same high standard that I receive from Neil."
Derek Litherland, Alsager, 23.03.2012
"I have been a customer at Burns Garages for a number of years now, they were recommended to me and I have never looked back. The staff are really friendly and extremely helpful, from the salesman who I may add are not in the least bit pushy, to the staff in the service department. Needless to say I would not hesitate to recommend this garage."
Margaret Mayland, Newcastle Under Lyme, 05.04.2012
"Ged the salesman at Burns Garages Congleton has an excellent approach with customers, making you feel at ease when looking at the choice of vehicles available to purchase, there is no pressure what so ever, which we like. We have used other Ford garages, but never got the same service that we do at Burns Garages. Would definitely return again and again. Our new Ford Focus is also amazing, drives really well and very fuel efficient. Overall, we are extremely pleased with our recent purchase. We have had Ford vehicles for many years, and seen the big changes with them. Don't think we will have any other make. Thank you."
Andrew Clarke, Cuddington, 18.04.2012
"I was recommended to Burns Garages when I was looking for a new car. I was first going to buy a second hand one and found your staff extremely helpful without being pushy. I then decided to buy a new car from you and again found Nick Ford who dealt with me extremely helpful and good to deal with, as was the office staff. Since bringing in my car for its two services I have found both the receptionists and mechanics extremely pleasant and good at their job. I would certainly use Burns again and definitely recommend you, and in fact have, to anyone I know."
Patricia Barnard, Gawsworth, 03.04.2012
"Excellent customer focus. Excellent experience, will definitely use again."
Chris Corbishley, Macclesfield, 05.04.2012
"I feel confident to leave my car at Burns of Congleton knowing they will do a first rate job at a competitive rate."
Trevor Hobson, Biddulph Moor, 14/03/2012
"Excellent experience with Burns. Professional staff and staff who know their roles very well. Well done Burns and thank you."
Desmond Loo, Newcastle Under Lyme, 17/03/2012
"Burns of Congleton have always treated me well ever since I was recommended by a colleague, always easy to deal with over the phone, no pushy sales talk, I know that I will get the best price available from this dealer. The only thing I can think of that they could do better would be to open a dealership closer to my home in Liverpool."
Mark Roberts, Liverpool, 26/03/2012
"The service provided by Burns Garages was excellent. The staff were extremely helpful and dealt with all my concerns in a friendly and efficient manner. I was kept informed when an unexpected fault was identified and was told how much the repair would cost before I agreed to proceed. The service provided was of the highest standard. My vehicle was returned to me valeted and in tip top condition. I would recommend Burns Garages and their staff to anybody. There is nothing I could fault with the service I received or the friendly way in which I was dealt with."
Ian Stitt, Sandbach, 28/03/2012
"This is the 3rd car we have bought from Burns since our local dealer King Ford closed. Each time we have been extremely pleased with both the quality of the cars and the service received from the staff in particular Karl who we dealt with at King Ford. An excellent garage and cant see us going anywhere else again"
Steve & Trish Card, Stoke - on Trent, 15/04/2012
"Yet again Ged has done it for us, another cracking car brilliant customer service from all the staff at Burns. Thanks once again. "
Caroline & Neil, Eccles, 13/04/2012
"My only comments are Neil was very courteous, polite, very very helpful indeed. Also, he phoned me as a courtesy call to see if everything is fine with the car and if I am ok in handling it."
Wendy Layton, Stoke-On-Trent, 28/09/2005
"I was delighted with the level of service I received at Burns Garages. I felt I had an excellent deal. Craig was a superb salesman and made everything easy"
Judith Straw, Congleton, 30/09/2005
"We visited several Ford dealerships in the area. Congleton is some distance from here. I eventually returned to Congleton, where I had bought my previous Fiesta. The service is outstanding, much better than the other places we visited and you are made to feel that your custom is valued."
Christine Heelis, Eccleshall, 12/09/2010
"Used dealer 3 times now without any problems."
Andrew Brown, Newcastle Under Lyme, 16/09/2010
"My first visit was to the Ford dealership in Crewe (Bristol Street). I found them to be extremely pressure-sales driven and they did not provide me with basic information requested. One particular employee was annoying and made me feel highly pressurised! He called me 2/3 times a week and was extremely rude when I explained I had gone to Burns Garages to escape the pressurised sales. Burns were excellent! Culture so much more pleasurable."
Jonathan Shaw, Madeley, 30/07/2010
"Very impressed with Burns Garages. The whole process was easy and stress-free. Prices are reasonable and the garage is convenient for me. It's a big plus point when considering which car to buy and who with."
Hayley Derricott, Congleton, 02/09/2009
"Neil Harrison of Burns, Congleton was and has been extremely helpful thoughout the whole process"
Shaun Robinson, Biddulph, 25/09/2010
"I dealt with Nick at Burns Garages. He was extremely helpful with my questions and would definitely deal with Nick on further Ford vehicles."
Emma Tipping, Byley, 26/09/2010
"I have always been completely satisfied with Burns Garages and have been a customer there for several years."
Joseph Goodwin, Congleton, 04/02/2009
"We are very happy with Ford of Congleton. It could not be made any more pleasurable than with it already is. They make you so welcome and you are always greeted with friendly smiles. Keep up the good work."
Winston Parker, Sandbach, 30/01/2008
"The experience with Burns Garages was overall friendly, relaxing and thorough with every question that i asked make with knowledgeable answers from Ged. Absolutely brilliant!"
Steven Male, Cannock, 09/02/2011
"All members of staff at Burns Garage, Congleton are friendly and courteous. Neil Harrison the motibility specialist is in regular contact to provide us with updates. Overall a quality experience."
Ann Morgan, Kidsgrove, 21/05/2008
"This is the 2nd time I have used Burns of Congleton to purchase a new car and even though it means travelling a distance from home it is well worth it as they are always helpful, knowledgeable and easy to talk to. I have no hesitation in recommending them to anyone looking to purchase a car. The handover of the new car is always done exceptionally well."
Linda Walton , Market Drayton, 02/09/2011
"Have had previous vehicle from Burns Garages and have always had excellent service from them in the past which having visited a Ford garage elsewhere and nearer to our home prompted us to return to Burns"
Jeffrey Lewis Lawrenson, Marple, 30/01/2012
"This is the second New Ford that we have purchased in 12 months, each time the attention given and courtesy shown has been excellent. The deal was brought about, by face to face discussion, in both deals that we have done."
Neville Thornhill, Sandbach, 31/01/2012
"I have purchased many cars from this dealer and I would say that this was the best experience that i have had to date. From when I first drove in, to me driving away I felt as though I was wanted and that the salesman was interested in me. I felt that when he was going through the paperwork it was all explained to me clearly and showing me the various differences to the new car were all done as if it was the first time he had done it rather than it becoming tedious and boring. My overall experience was excellent and I would not hesitate to use Burns again."
Anthony Bennett, Liverpool, 30/01/2012
"I have experienced fantastic customer service from Burns at Congleton from the initial meeting when purchasing my car. Particularly from Ged Daly in sales and Larry from the accident repair centre. Both have made me feel more than just a customer and I will have no hesitation in using Burns garage in the future."
Emma Smith, Packmoor, 10/01/2012
"Garage excellent I had a Fiesta previously (two years old) - i could not believe how improved it is, pleasure to drive. I will buy another after this I am sure."
Suzanne Lea, St Helens, 01/03/2012
"Have dealt with Burns for several years now for my motibility vehicles and, once again their standards are top class in all aspects. From sales to aftercare i believe they are rather unique among motor traders and Ford should be proud to have such a dealership in this region."
Christine Roberts, Buxton, 13/03/2012
"Burns top priority is to provide excellent customer service both for sales and services. I was treated as an individual by a knowledgeable salesman who arranged what i considered as a fair deal to change my car."
Michael Hall, Church Lawton, 20/03/2012