Burns Garages, Canal Street, Congleton, Cheshire, CW12 3AA
01260 273553   enquiries@burnsgarages.co.uk

Customer Testimonials

Name Location Date Comment
Mr C TaylorStoke on Trent16/11/2018Booking in and hire car was waiting bang on time.
Mr P SheridanCongleton16/11/2018Burns has always been helpful. They have picked the car up for servicing and MOT. I have no problems recommending them.
Zac Warrington Leek17/10/2018Just want to say a big thank you to Burns for fantastic customer service yet again. From the start of ordering my new Ecosport with Dominic to collecting it, I couldn’t have asked for better service. Dominic was always there to answer any of my questions and always informed me of any updates on my new car. Everything was ready for me on handover day with no problems. I brought my previous fiesta from Burns and was extremely happy then and I wouldn’t want to go to any other garage. Thank you Dominic and to everyone at Burns garage for such great service.
P LathwellAbergavenny South Wales16/10/2018Fantastic service well worth the 300 Mike round trip for such a great deal. Thanks Dominic
G BorlandCongleton10/10/2018I know the garage well and are always welcoming. They did put themselves out and did ensure I was aware of any additional work that needed to be carried out. The service engineer who phoned me ensured that I was aware of the work that needed to be carried out in addition to the service to rectify issues with the car. I was told what was needed to be done, cost implications and if required support in prioritising what was to be carried out. All work was completed within the day. I like how they have changed to texting the owner when the work is completed, which is a lot more efficient. Things to improve, perhaps shout about their excellent, reliable service more loudly. How they can be trusted to get the work completed on time with efficient service. No problem this time, but if there has ever been an issue they listen and act. Even at 8am when my car made a loud noise and I turned up on the door step, Mr Burns smiled and sorted out the car, booking it in that day. Reliable and I don't feel that I'm being ripped off, there are few people who I trust to work on my car, now that my father is no longer here to keep it on the road.
William CunninghamPrescot, Merseyside10/10/2018Everything. Nothing. From first contact to driving away my new car, customer service is always excellent, I have been going to Burns Garages for 15 years. I like their personal touch and attention to every small detail. I hope to be a Burns customer for many years to come.
Derek MorrisMacclesfield03/10/2018Couldn't have been better. I've been a customer for 14 years, and a large part of my decision to buy another Ford instead of another make of car is the customer service at Burns
Stephen William EllisNewcastle under Lyme28/09/2018Excellent advice and service throughout the process. Dominic was polite, calm, good humoured, knowledgeable and overall very professional. Net result I've ended up with an excellent deal and a car I'm sure I will enjoy for years to come.
Anne JulianRugby 27/09/2018Great service, Dominic was very helpful and friendly with process of buying my new fiesta . I would happily recommend Burns Garage to family and friends.
David LeonardBurns Ford Congleton27/09/2018I recently purchased a Fiesta ST from this dealership.The sales advisor Dominic was polite courteous and professional.He helped me with the part exchange of my old car and i never felt pressured to buy the new one.The dealership was clean and comfortable and very friendly.Dominic showed me all the features on my new car before I drove it away.It was a simple and pleasent experience buying off Burns and I wouldn't hesitate to recommend them in the future.
Karen JonesStoke on Trent25/09/2018Very happy with Darren he is fantastic at his job and such a nice gentleman.
Mrs J TurnerLeek25/09/2018Very satisfied with all the work carried out and the professional manner of the staff.
Paul LeeseCongleton25/09/2018This is the second car I have purchased from Nick. I have received five star treatment. I hope he is still available if I purchase a car in the future.
Ronald KinnersleyStoke on Tret25/09/2018I cannot fault Burns Garages, highly recommend them. Great service.
Margaret Johnson Whitchurch 24/09/2018Great service, great prices and the fiesta was bought confident that the after sales service will be as good as the buying experience.
C RaeMacclesfield20/09/2018Everything went well as is usual with your staff. Having dealt with Burns Garage for quite a few years we have never had reason to complain. Absolutely first class.
A SwannSandbach20/09/2018Prompt appointment for service, courtesy car readily available. Full service report, car valeted post service. Excellent service overall.
Barbara FrayMacclesfield19/09/2018Prompt service and excellent clean and polish. Just like new.
Valerie BaileyBollington19/09/2018Excellent first class service from Burns
Sarah DearnaleyCrewe19/09/2018The receptionist was friendly, helpful and very efficient. Burns accommodated my need to change the date and my car was ready before I`d asked for it. Having the car cleaned whilst was very much appreciated.
Mr B JhheentBirmingham14/09/2018As usual the whole process was really smooth with attention to detail in the jobs asked for spot on. There are 4 fords in the family and they are all taken to Burns Garages for service even though they are not local to us. That should speak volumes for the service levels achieved by the staff at burns. A friendly family approach to the whole process of vehicle ownership / maintenance. Cant really think of any improvements needed to meet my needs.
Peter WilesLymm10/09/2018Echoing other reviews, Mike was absolutely brilliant. Made buying my Focus ST a pleasure. Very smooth, no problems and lovely friendly service. The car was presented very well and I enjoyed a very thorough test drive. Thank you
John WoottonStoke on Trent29/08/2018Once again a first class service by competent staff, I cannot think of anything to improve what is already an excellent service.
Mr WillsCongleton29/08/2018A brand new focus that was ideal for me was already in stock so I was able to have a look at it before buying which i thought was great. Easy process to buy. Can`t really think of anything to improve.
Mr Barry GriffithsShrewsbury24/07/2018You provide a truly excellent service, I feel like I can trust you and would highly recommend you to my friends.