Burns Garages
Canal Street
Congleton, Cheshire, CW12 3AA
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Customer Testimonials

Ms Elson Stoke On Trent
Neil has been an excellent source of knowledge and assistance. I have the need for an adapted vehicle via Motability. Neil very kindly explained everything, from how the vehicle functions to organising my cherished plate transfer. Neil is exceptionally patient and most certainly has a way of explaining things in a coherent way. His calm, kind and thorough manner, his way of putting his customers at ease s most pleasurable. Neil is very proficient at answering any questions or concerns that I have had. I am most impressed , not only with Neil but most certainly the car I have been able to lease via Motability. I have to say that the Burns Ford dealership has been my best experience ever. Thank you, Neil, Chris, Steve and Rob.
21/12/2020
Mr Patch
Nick Ford was our salesman. When we first arrived we told we were interested in the Ka+ (and a couple of other cars before we choose the Ka+), he told us all about it and let us take it for a test drive. When we came back we decided to buy it but needed to drive away within 3 working days, this was no problem and it was ready for Monday morning with 12 Months MOT. When I picked the car up Nick went through all the controls, answered all my questions and even paired my mobile phone to the car.
27/09/2021
S Bourne S-O -T
Updated my 6 year old fiesta for a 2020 fiesta. Saw good reviews, not disappointed. Excellent service from Ashley. Very easy and efficient sale and handover. Established family run firm..Would definely stay for future services etc. Highly recommend.
11/06/2021
K McDonagh Saxonfields longton
Just had another car from burns absolutely fantastic super service from Karl again would never go anywhere else would highly recommend this garage
12/05/2021
P Nash Cheadle staffs
Hi just picked up my 2nd car today. Very pleased with the service I received. Just like the last time . Ashley was brilliant in very strange circumstances, covid rules and all that. Thanks again and I wish you all the best fur the future.👍
06/05/2021
Mr Elwick Crewe
A pleasure to deal with Neil at Burns Garage. Any questions I had he was there to answer them. Based on my experience with Bristol Street Ford Crewe a few weeks before it was a night and day difference between them. Will never go anywhere else they may be 30 mins drive away from my home, but go where the service and help is there. Even in these most trying and difficult times of covid 19 and lockdown.
30/03/2021
W Turton Staffordshire
Many thanks for an excellent experience in purchasing a used vehicle from yourselves. At every point were you both helpful, knowledgeable and professional, and the process was as smooth as it could have been. I will be keen to recommend you to anyone, and will definitely consider yourselves for all things car-related in the future. Thanks again - you definitely earned it!
16/12/2020
Mr Edge
Can I say how grateful I am to you for your help in helping my choose my new motability car. I am really pleased with the car I handled well my grandsons love it so much they have asked if I can pick them up from school everyday . Can you please pass this on to your boss at burns , I should have never gone with another company .your aftercare service is next to none always helpful. Here is to more service and I will be passing on to my friends and family for future custom. Kind regards C Edge
25/11/2020
E Ribbans
Efficient and quick MOT and full service. Left the car with you for the day and all done for early afternoon with a text to let me know car was ready to collect. Friendly staff. Nothing is ever to much trouble. Will continue to use Burns for purchasing cars and yearly tests/ servicing. Thank you.
04/11/2020
Mr Bartlett Congleton
Routine MOT for the vehicle today, all the staff I met very pleasant and courteous. Requested the car to be ready by 1300, very pleased to be able to collect on time. Car washed thank you very much.
04/11/2020
M Lightfoot
Even though the road was closed booked my car in for MOT. It was collected from the showroom and returned to me there, whilst I waited inside. Recent visits for service and valet were great also.
04/11/2020
H Mountford
Very jolly visit organizing breakdown cover. I`d called before coming into Burns to make sure I didn`t need an appointment (Due to Covid 19) and by the time I arrived Tracey has already prepared the paperwork and all I had to do was pay! Soooo efficient!
04/11/2020
Mr D Washington
Great service from the Used Sales Team, nothing was too much trouble when comparing 3 cars.
04/11/2020
Mrs Thurbon
Neil Harrison makes the perfect car salesman. Organised. All paperwork ready on his desk to be read and signed. He was relaxed which put me at ease. And very informative.
04/11/2020
Mrs Daniel At Home
My hubby`s health has not been the best of late so it me who sourced our latest new car with the professional help from Ged. No problem whatsoever as we decided on a Puma auto. Today we picked the car up, hubby came so he could pay, Ged went through everything with us I thought as I was qualifying for a pilots license! Seriously though a brilliant and memorable day.
04/11/2020
Mr Warrington
Again fantastic service visiting burns today. My car was well looked after, can`t thank Burns garage and it`s staff enough! Zac
14/10/2020
Mr Swann
First class service as always. Helpful and prompt service from staff.
14/10/2020
Mrs Phair-Van De Sande Stoke on Trent
A very smooth service, good safety measures for covid in place, polite staff and good communication. Overall excellent service!
13/10/2020
Martin Bird Cannock
Nothing to improve. My purchasing experience at burns garages was first rate.
30/09/2020
Mr Lankshear
They were prompt and efficient with consideration for my disabilities. Also, there was a small job to remove the main support for an electric winch that I`d never used. Just 3 bolts to remove that i couldn`t cope with. I asked for them to be removed and expected to pay for the mechanic`s time but i was told there was no charge. Old fashioned but modern services from a family business. I have nothing but praise for them.
28/09/2020
Mr Alcock Stoke On Trent
I recently purchase the above mentioned Fiesta Active. This is the 3rd Fiesta I have had from yourselves and am pleased to say the quality of your service continues to be excellent. We were served by Ashley who conducted himself in a thoroughly professional and courteous manner. He explained each step of the way through our purchase and made us feel very welcome especially as I had trouble with my hearing.
24/09/2020
Martin Bird Cannock
First time i've used burns garages.I dealt with Ged, he prepared the car for my test drive,sorted all relevent paperwork,answered all my questions and is very knowledgable about the cars. this is the first garage/dealer i've been to and not been pressured into a sale.It was a joy to purchase my new Focus ST from such a proffessional business.I will definately return again. Thank You.
04/09/2020
Mrs Hunt Derbyshire
Very happy with my purchase of a Kuga. Carl was very easy to deal with, very helpful. I would recommend Burns garage to anyone considering buying a new or used car.
22/07/2020
Skempa Congleton
This is the first time I have used burns garage and I was very impressed with the service I received.karl went above and beyond.i will definitely be back .i love my new car .it was the first week when the covid 19 lockdown restrictions were lifted and at all times social distancing was observed and things had been put into place to keep everyone safe.thank you again Karl.
13/06/2020
Shirley Hayward Stoke-on-Trent
Amazing service received from Burns garages in these testing times. Due for service had contact with Robert Burns himself to arrange and a fantastic service from Karl as usual. About 12 years and 5 cars now from them can't beat them !!
29/05/2020