The process from start to finish was so smooth and have to say enjoyable! I would say the best service we’ve ever received when purchasing a car. I started the process when viewing with Karl and then finalised the purchase with Nick - both staff deserve special mention. Both were very thorough and very helpful throughout. I actually left the garage with my new car understanding all the buttons in it due to the thorough run through from Nick (this is the first time I’ve ever felt this way - usually on buying a car it’s here’s your key .. off you go!). Thank you
24/10/2024
David Flavell ST7 3JE
Its always a pleasure dealing with Burns Garages. The service is the best in town.
16/09/2024
Mr Magee
Well, the first week has been a voyage of discovery. Spent a good bit of time figuring the car out and setting it up. The adaptive cruise control is a joy and so much better than standard cruise. I`ve also appreciated the Subaru having the ability to raise or drop the speed in multiples of 5mph. I had that on the Volvo and thought i would lose it. The car feels an absolutely cavernous drive compared to the Volvo, and I've not missed the dark headlining. For me both the handling and the brakes on the Subaru are far better than the Volvo. The larger book is very welcome too. On the drive home from the dealership it was doing around 50mpg motorway, and 32mpg town. I wasn't unhappy with that for day one. Its now gone up to 36mpg around town. We`ll be taking it up to Scotland in the near future so we`ll see how it goes on that run, but I'm expecting good things.
12/07/2024
Mr CRaigie
Thank you for reach out. The wife and I love the car. I think we will be good ambassadors for Subaru. Thank you again for the great service.
12/07/2024
Steven Bell Staffordshire
I would recommend this Garage, for the hospitality. the salesman Nick Ford (Congleton). even found us a pub (dog friendly) to go to for lunch.
The new Car was good too!
Steve
17/03/2024
Megan Congleton
The service I received from Karl was faultless from the very beginning.
This is the second car I have brought from Karl and he really does go above and beyond for his customers.
Thank you Karl for another amazing car, which I couldn’t ask to be more perfect!!
20/01/2024
P Reeves Congleton
Just to say thank you to Steve for brilliant job cleaning my car today.
Looks like new !!
Lovely hospitality with our very welcome hot drinks.
Looking forward to trying the beers I bought Robert.
Regards Phil
19/01/2024
Ian Madeley Harriseahead
Had car booked in for service on 12/01/2024, took car at booked time had service done and received message to say car was ready, went to collect and it had been washed off ready for collection, cannot fault service yet again, certainly will use again, highly recommended .Thanks
19/01/2024
C Davies Service Department
Excellent service. The staff are great. Extremely friendly, professional and so helpful. Would highly recommend.
10/10/2023
D Arnold Congleton
Always a pleasure to deal with. After the gearbox failing, knowing this would not be a quick fix was happy to leave it with you guys until all sorted out, knowing it was safe and I would be updated as soon as things happened. Robert should be so proud of his team. You always feel part of the family.
10/10/2023
V Taylor Congleton
Excellent help when my car broke down.
10/10/2023
G Miller Congleton
Great service as always
10/10/2023
D Griffiths
Friendly efficient service as always
03/10/2023
M Water
Seamless process from dropping car off to collection
03/10/2023
Z Warrington
Fabulous service and friendly staff. My 5th year coming to Burns and wouldn`t take my car anywhere else. Approachable staff if i need questions or quotes answering.
03/10/2023
P Williams
You are always welcomed when you arrive, they tell you how long it will take whatever you are having done, service mot or anything else, are always professional and polite and helpful if you have a question about my car like I had today, thank you.
03/10/2023
P Glancy Macclesfield
My car was in for an airbag recall and another that was on your computer system for something to do with the brakes. Good, friendly service, ready on time.
03/10/2023
Mr Darlington
Ford warranty issue dealt with very professionally and efficiently, a very pleasant experience, staff extremely polite and helpful. Having the car cleaned was a welcome surprise, not expected. A special thanks to the valeting staff, they we`re actually having there lunch when i arrived to collect the car, but leapt up, offered me a seat and washed my vehicle whilst I waited.
11/09/2023
Mr Brawn Warrington
Everything fully explained. Technology is difficult when you are getting older but Robert covered everything in great detail. Vehicle was immaculate at time of handover and Robert even took the trouble to deliver it for me.
08/08/2023
M Davies
Very friendly, happy to inform us with video an phone calls about our new car. Neil gave us the price for all the extras we requested and got them fitted. Great Service thanks.
09/03/2023
J Elkin Congleton
MOT Done so I could have collected the very same day. collected the following morning at my convenience.
09/03/2023
I Morris
Very efficient and painless experience. Everything went very smoothly. The salesperson was full conversant with the make and model of the vehicle.
09/03/2023
J Taylor
As usual all staff were helpful and professional.
09/03/2023
Richard B Congleton
AS always I received VIP treatment, from booking to collection. I was very pleased with the experience. Thank you very Much Richard.
09/03/2023
M Thomas
Able to discuss the fault in detail and offered an appointment on the date I needed.
